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  • #1,601
  • May 2, 2019 3:34am May 2, 2019 3:34am
Quoting Robobounty
Could someone explain this email I recently received from XM broker ??????!!!!!! Dear Valued Client, We greatly appreciate your choice to trade with our Company, and as a leading financial services provider, it is in our best interest to provide high-quality services to our clients’ satisfaction and also ensure that these services are in line with our ethical and business principles. Further to our risk management procedures it has been decided to increase margin requirements for trading on CFD Instruments on all of your trading accounts by 8 times....
Dear Robobounty,

Please share your account number so I could check the reason why leverage on certain CFD instruments has been decreased.

Alternatively you can contact XM directly and your personal account manager will explain you the reason and reply to any other questions that you might have regarding trading on CFD instruments.

Kind regards,
  • #1,602
  • Edited 6:20pm May 2, 2019 3:21pm | Edited 6:20pm
Very disappointing service. I withdraw my profits since 24 Apr 2019 through bank wire and yet to receive funds to my bank account, contacted live help which they promised a swift code for me to track but did not receive any emails.

They failed to deliver their promise.

**Edited** Just got my swift code via email.
Pips Collector EA, No Martingale, No Grid
  • #1,603
  • May 3, 2019 3:01am May 3, 2019 3:01am
Quoting huatboyz
Very disappointing service. I withdraw my profits since 24 Apr 2019 through bank wire and yet to receive funds to my bank account, contacted live help which they promised a swift code for me to track but did not receive any emails. They failed to deliver their promise. **Edited** Just got my swift code via email.
Dear huatboyz,

Withdrawals are indeed processed within 24 hours and usually it takes just a couple of hours or even less.

However, it is important to note that after your request was processed it may take several days for you to receive your funds and it depends on your bank and other partner banks.

Kind regards,
  • #1,604
  • May 5, 2019 5:23pm May 5, 2019 5:23pm
Quoting XM
{quote} Dear mario777, I kindly ask you to share your account number in order for me to investigate your claims and transparently present fact here on Forex Factory. From my experience, I can say that most likely you used an Expert Adviser that opened this trade for you because it is not possible for trade to be randomly opened with no special request coming from your trading platform. Kind regards,
no I did not install any EA in my MT4 account. My question is why its not appearing on my log?
  • #1,605
  • May 6, 2019 3:43am May 6, 2019 3:43am
Quoting mario777
{quote} no I did not install any EA in my MT4 account. My question is why its not appearing on my log?
Dear mario777,

I kindly ask you to share or send me a PM with your account number and ticket number of the trade in question.

Also, I would like to once again confirm that it is not possible for a trade to be opened with no such request coming from a client's side.

Kind regards,
  • #1,606
  • May 10, 2019 10:54am May 10, 2019 10:54am
Quoting XM
Hi Everyone , Please allow me to introduce myself, my name is Costas and I am an employee of a regulated Forex Broker named Trading Point of Financial Instruments Limited. The purpose of this thread is to assist the Forex Factory members with any questions regarding Trading Point and Forex in general. Our Company provides its Clients with a variety of tradable financial instruments including currencies, metals, energies and stock indices which may be traded via our MT4 platform with some of the markets most...
I hope you can help with this.... take a look in this:

https://www.forexfactory.com/showthread.php?t=915775
  • #1,607
  • May 13, 2019 10:45am May 13, 2019 10:45am
Hi XM can you please look into trade #89856500. My stop loss was set at 109.231 and got stopped out without price even moving close to where I set it. There was no news event and the price on the chart certainly did not reach that point.
  • #1,608
  • May 14, 2019 3:39am May 14, 2019 3:39am
Quoting ruben-trader
{quote} I hope you can help with this.... take a look in this: https://www.forexfactory.com/showthread.php?t=915775
Dear ruben-trader,

It seems that the market was close when you were attempting to place orders. However, in order for XM to fully investigate the problem you had, I kindly ask you to send complete log files to [email protected] or to your Personal Account Manager.

Kind regards,
  • #1,609
  • May 14, 2019 3:39am May 14, 2019 3:39am
Quoting undiesman
Hi XM can you please look into trade #89856500. My stop loss was set at 109.231 and got stopped out without price even moving close to where I set it. There was no news event and the price on the chart certainly did not reach that point.
Dear undiesman,

Can you please send me the log file so I could investigate this case? My email is [email protected] or you can contact your Personal Account Manager.

Kind regards,
  • #1,610
  • May 14, 2019 5:58am May 14, 2019 5:58am
Quoting XM
{quote} Dear undiesman, Can you please send me the log file so I could investigate this case? My email is [email protected] ("[email protected]") or you can contact your Personal Account Manager. Kind regards,
Sent. Please have a look, thanks.
  • #1,611
  • May 28, 2019 11:43pm May 28, 2019 11:43pm
The xmglobal website is suddenly blocked here in Indonesia.
  • #1,612
  • May 29, 2019 11:12am May 29, 2019 11:12am
Hi,

Does XM still provide credit card for withdrawing our profits into it ?

Regards
The One Who Makes The Thunder Roar Also Hears A Butterfly Sigh - Ruzbeh
  • #1,613
  • May 31, 2019 2:25am May 31, 2019 2:25am
Quoting rpasupathy
Hi, Does XM still provide credit card for withdrawing our profits into it ? Regards
Dear rpasupathy,

XM is no longer offering company's debit cards.

However, you can use debit/credit cards to deposits and to withdraw your funds, along with many other deposit/withdrawal options.

I also would like to remind you that deposit and withdrawal fees are fully covered by XM. For more, information please refer to XM's Zero Fees policy.

Kind regards,
  • #1,614
  • Jun 9, 2019 3:54pm Jun 9, 2019 3:54pm
Hey.. i am trading with xm. deposited via debit card and i withdrew through same method but i can not again because of the refund to card policy. Now my question is when will the bank wire method be avail to my account? thanks
  • #1,615
  • Jun 10, 2019 3:45am Jun 10, 2019 3:45am
Quoting Edtrade96
Hey.. i am trading with xm. deposited via debit card and i withdrew through same method but i can not again because of the refund to card policy. Now my question is when will the bank wire method be avail to my account? thanks
Dear Edtrade96,

In order to protect all parties against fraud and minimise the possibility of money laundering and/or terrorist financing, XM will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure below:

1. Credit/debit card withdrawals. Withdrawal requests submitted, regardless of the withdrawal method chosen, will be processed via this channel up to the total amount deposited by this method.
2. E-wallet withdrawals. E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.
3. Other Methods. All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted.

All withdrawal requests will be completed within 24 working hours; however all withdrawal requests submitted will be instantly reflected in the clients’ trading account as pending withdrawals. In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure described above. All client withdrawal requests shall be processed in the currency in which the deposit was originally made. Should the deposit currency differ from the transfer currency, the transfer amount will be converted by XM into the transfer currency at the prevailing exchange rate.

For more information about a specific withdrawal request, I kindly ask to contact our Customer Support Team or your Personal Account Manager.

Kind regards,
  • #1,616
  • Jul 14, 2019 12:19pm Jul 14, 2019 12:19pm
Quoting XM
Hi Everyone , Please allow me to introduce myself, my name is Costas and I am an employee of a regulated Forex Broker named Trading Point of Financial Instruments Limited. The purpose of this thread is to assist the Forex Factory members with any questions regarding Trading Point and Forex in general. Our Company provides its Clients with a variety of tradable financial instruments including currencies, metals, energies and stock indices which may be traded via our MT4 platform with some of the markets most...
Hi.am i aloud to trade xm in israel??
  • #1,617
  • Jul 15, 2019 8:04am Jul 15, 2019 8:04am
Quoting Ramaska
{quote} Hi.am i aloud to trade xm in israel??
Dear Ramaska,

Unfortunately, XM does not provide its services to clients which are domiciled in Israel.

Thank you,
  • #1,618
  • Jul 30, 2019 7:38am Jul 30, 2019 7:38am
Quoting huatboyz
Very disappointing service. I withdraw my profits since 24 Apr 2019 through bank wire and yet to receive funds to my bank account, contacted live help which they promised a swift code for me to track but did not receive any emails. They failed to deliver their promise. **Edited** Just got my swift code via email.
I never had any issues with SKRILL withdrawing, usually 24 hours delay at maximum = https://photoshar.in/xm-4000-skrill-withdrawals-2016
  • #1,619
  • Aug 5, 2019 11:14am Aug 5, 2019 11:14am
I have just claimed the $30 bonus successfully. Let me see how they work...
  • #1,620
  • Aug 5, 2019 11:16am Aug 5, 2019 11:16am
Quoting rockthepips
{quote} I never had any issues with SKRILL withdrawing, usually 24 hours delay at maximum = https://photoshar.in/xm-4000-skrill-withdrawals-2016
do they charge fee using skrill as withdrawal method?
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