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FXCM Discussion

  • #10,641
  • Oct 13, 2018 6:41am Oct 13, 2018 6:41am
I wonder why they do not improve these things in Meta Trader. it is the most common platform, and they do barely nothing to improve it.
  • #10,642
  • Oct 18, 2018 7:31pm Oct 18, 2018 7:31pm
Hello someone stated something on another thread.

"Also, doesn't FXCM have some kind of clause, that if you have an open trade that's been running a loss for 5 days, they close it on you?"

Is there any truth to this? will fxcm close trades that are in negative for a long time?
thank you
  • #10,643
  • Oct 22, 2018 11:12am Oct 22, 2018 11:12am
Quoting Redbaron81
Hello someone stated something on another thread. "Also, doesn't FXCM have some kind of clause, that if you have an open trade that's been running a loss for 5 days, they close it on you?" Is there any truth to this? will fxcm close trades that are in negative for a long time? thank you
Hi Redbaron,

No, there's no truth to it. Your trade will remain open unless your account runs out of margin, a conditional order is created to close the trade, or if you close it yourself.

Jason
  • #10,644
  • Oct 25, 2018 2:00pm Oct 25, 2018 2:00pm
what is the leverage of fxcm for canadian traders?
  • #10,645
  • Oct 25, 2018 3:10pm Oct 25, 2018 3:10pm
Quoting 405512
what is the leverage of fxcm for canadian traders?
Its very low. Like 1:20. With 25k account I can open only 2 lots on GBPUSD. 10k margin per 1 lot needed. Its insane.
  • #10,646
  • Oct 26, 2018 3:12am Oct 26, 2018 3:12am
Hi Jason,

does FXCM still operate a SIPP account?
  • #10,647
  • Oct 29, 2018 9:07am Oct 29, 2018 9:07am
Quoting 405512
what is the leverage of fxcm for canadian traders?
Here's where you can find the margin requirements for accounts opened with Friedberg Direct powered by FXCM technology https://www.fxcm.com/ca/forex-margin...e-guide.jsp#q4 . In Canada, the Investment Industry Regulatory Organization of Canada (IIROC) is the self-regulatory organization that sets margin requirements.
  • #10,648
  • Oct 29, 2018 9:11am Oct 29, 2018 9:11am
Quoting raaammy
Hi Jason, does FXCM still operate a SIPP account?
Hi raaammy,

Yes, UK clients can invest funds held in a SIPP into a trading account with FXCM. If you're interested in setting it up, our support team can send you more information by email on SIPP providers that work with FXCM and any other information you need to get started.

Jason

79% of retail investor accounts lose money when trading CFDs with this provider.

You should consider whether you can afford to take the high risk of losing your money.
  • #10,649
  • Oct 29, 2018 3:13pm Oct 29, 2018 3:13pm
Hi Jason,

I contacted FXCM through their online chat.
I asked if it was possible to trade forex pairs in a SIPP with FXCM.
Eva Gonzalea sent me a list of SIPP providers and so I went to their websites.
I could not find one who would allow forex trading through a SIPP.
I contacted FXCM again through the online chat and explained I had been sent the list of FXCM SIPP providers, but could not find one who allowed forex trading.
Adam M said - You can trade fx pairs and commodities along with indices.
I said - Can you name one SIPP provider who I can trade FX pairs with FXCM (through a SIPP) because according to those I have looked at (from your list) not one of them allows forex trading through their SIPPS.
Adam M said - We cant recommend other brokers, you can make your own research.

I could not believe Adam M had told me to do my own research! He told me I could trade forex through a SIPP with FXCM and do this through one of FXCM SIPP providers. Unless Adam thinks he is working for the secret service and that as a matter of national security he is unable to answer my question, I do not think it is unreasonable to ask for the details of just one company that I can trade with.

Can you help?
  • #10,650
  • Oct 31, 2018 12:18pm Oct 31, 2018 12:18pm
Quoting raaammy
Hi Jason, I contacted FXCM through their online chat. I asked if it was possible to trade forex pairs in a SIPP with FXCM. Eva Gonzalea sent me a list of SIPP providers and so I went to their websites. I could not find one who would allow forex trading through a SIPP. I contacted FXCM again through the online chat and explained I had been sent the list of FXCM SIPP providers, but could not find one who allowed forex trading. Adam M said - You can trade fx pairs and commodities along with indices. I said - Can you name one SIPP provider who I can...
Hi raaammy,

Thanks for bringing this to my attention and my apologies that our customer support team was not more helpful. It is certainly not the experience we want you to have, and I'm going to bring it to the attention of our management team.

Jason
  • #10,651
  • Oct 31, 2018 6:33pm Oct 31, 2018 6:33pm
Quoting Jason Rogers
{quote} Hi raaammy, Thanks for bringing this to my attention and my apologies that our customer support team was not more helpful. It is certainly not the experience we want you to have, and I'm going to bring it to the attention of our management team. Jason
hello jason,

yesterday i had a buy trade for usdcad and my stopplos at 1.31088
the lowest bid price printed is at 1.31095 but my stopploss got triggered and the trade is lost
could you explain it to me how is that possible to trigger it without touching the price?
thank you in advance!
Attached Image(s) (click to enlarge)
Click to Enlarge Name: price.png Size: 5 KB
Click to Enlarge Name: ucad.png Size: 33 KB
Money is made by sitting, not trading. Jesse L. Livermore
  • #10,652
  • Oct 31, 2018 7:04pm Oct 31, 2018 7:04pm
Quoting raaammy
.... Adam M said - You can trade fx pairs and commodities along with indices. I said - Can you name one SIPP provider who I can...
he also was unable to answer my question above and said to me your stopploss will be triggered through the ask price, butt that i know already!
Money is made by sitting, not trading. Jesse L. Livermore
  • #10,653
  • Nov 1, 2018 3:44am Nov 1, 2018 3:44am
Quoting sam69
{quote} he also was unable to answer my question above and said to me your stopploss will be triggered through the ask price, butt that i know already!
Sorry to tell you this Sam, FXCM removed many of my trades in the past when price had not touched my stop loss.
I think I posted some of them on here in the past showing the raw data from my platform showing the prices reached during the minute the stop was taken which was far enough away from my price even factoring in a hidden spread that the trade should have remained active.
I thought they might have stopped the practice after the U.S. government fined them and banned them from trading in America for other illegal wrong doing but it seems from your experience they might still be taking out trades.
You could send your info to the regulator in your country and also put a review on here: https://www.forexpeacearmy.com/.
If enough people do this maybe the brokers will eventually play fair.
Good luck
  • #10,654
  • Nov 1, 2018 12:54pm Nov 1, 2018 12:54pm
Quoting sam69
{quote} hello jason, yesterday i had a buy trade for usdcad and my stopplos at 1.31088 the lowest bid price printed is at 1.31095 but my stopploss got triggered and the trade is lost could you explain it to me how is that possible to trigger it without touching the price? thank you in advance! {image} {image}
Hi sam,

Thanks for the post, and I'm always happy to help. I checked my chart and I'm seeing the low price as 1.31085 on the candlestick for standard account pricing. I don't have all the details on your account, but the one thing I can think of is possibly related to the MT4 Market Watch windown price vs. chart price I discussed a few months back in this post. However, I would like to fully investigate what occurred so you have an explanation if you could please send me details by email jrogers [AT] fxcm.com . In the rare event it is a technical issue, our audit team can make an adjustment for the trade.

Jason
  • #10,655
  • Nov 1, 2018 1:11pm Nov 1, 2018 1:11pm
Quoting robgsxr
{quote} Sorry to tell you this Sam, FXCM removed many of my trades in the past when price had not touched my stop loss.
Hi rob,

It is possible for trades to be closed before a stop loss is touched if a margin call occurs before the stop loss level. We're always happy to review trades via a trade audit if this is not the case and you think there was an error in execution.

Jason
  • #10,656
  • Nov 1, 2018 4:49pm Nov 1, 2018 4:49pm
Quoting Jason Rogers
{quote} Hi rob, It is possible for trades to be closed before a stop loss is touched if a margin call occurs before the stop loss level. We're always happy to review trades via a trade audit if this is not the case and you think there was an error in execution. Jason
thanks
  • #10,657
  • Nov 1, 2018 8:26pm Nov 1, 2018 8:26pm
Quoting Jason Rogers
{quote} Hi sam, Thanks for the post, and I'm always happy to help. I checked my chart and I'm seeing the low price as 1.31085 on the candlestick for standard account pricing. I don't have all the details on your account, but the one thing I can think of is possibly related to the MT4 Market Watch windown price vs. chart price I discussed a few months back in this post. However, I would like to fully investigate what occurred so you have an explanation if you could please...
thank you jason,

i've sent an email to you

hoping for an answer soon, thanks!
Money is made by sitting, not trading. Jesse L. Livermore
  • #10,658
  • Nov 1, 2018 8:28pm Nov 1, 2018 8:28pm
Quoting robgsxr
{quote} Sorry to tell you this Sam, FXCM removed many of my trades in the past when price had not touched my stop loss. I think I posted some of them on here in the past showing the raw data from my platform showing the prices reached during the minute the stop was taken which was far enough away from my price even factoring in a hidden spread that the trade should have remained active. I thought they might have stopped the practice after the U.S. government fined them and banned them from trading in America for other illegal wrong doing but it...
thank you rob,
thank you for the link, much appreciated!
Money is made by sitting, not trading. Jesse L. Livermore
  • #10,659
  • Nov 2, 2018 9:59am Nov 2, 2018 9:59am
Quoting sam69
{quote} thank you jason, i've sent an email to you hoping for an answer soon, thanks!
Thanks sam. I got your email. The support team will review the details and be in contact with you.

Jason
  • #10,660
  • Nov 4, 2018 5:38am Nov 4, 2018 5:38am
Did anybody else get an email this week from FXCM about updated rate cards?
It talks about charging commission along with spread on each trade.

Hey Jason did this email go out to everybody or just me?
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