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  • #1,361
  • Apr 10, 2018 5:20am Apr 10, 2018 5:20am
Quoting XM
{quote} Dear aszain02, We do not process withdrawals over the weekend. I have just checked the case with our back office desk and the withdrawal was already processed. The funds should already be in your Skrill account. Please let us know if you have not received the funds. Thank you,
Hello,
yes my dear its been done now, thanking for ur prompt reply
  • #1,362
  • Apr 10, 2018 6:34am Apr 10, 2018 6:34am
Quoting aszain02
{quote} Hello, yes my dear its been done now, thanking for ur prompt reply
Dear aszain02,

Thank you for following up and confirming your withdrawal was received.

From what I have seen you have posted about the same topic on several other forums like the Forexpeacearmy and myfxbook.

Can you please have the kindness of following up on your posts there since I can see open threads that you have a withdrawal request open.

Thank you,
  • #1,363
  • Apr 18, 2018 7:05am Apr 18, 2018 7:05am
Quoting XM
{quote} Dear aszain02, Thank you for following up and confirming your withdrawal was received. From what I have seen you have posted about the same topic on several other forums like the Forexpeacearmy and myfxbook. Can you please have the kindness of following up on your posts there since I can see open threads that you have a withdrawal request open. Thank you,
Updated all places thanking u
  • #1,364
  • Apr 19, 2018 8:03pm Apr 19, 2018 8:03pm
Hi, Today XM closed my hedged positions automatically. And not only have they closed it but my remainder balance was also gone. Can i know why it happened. i had this hedge on for an hour while i was watching it. then in the morning all my positions were liquidated.
Attached Image (click to enlarge)
Click to Enlarge Name: Closed Trades.jpg Size: 302 KB
  • #1,365
  • Apr 20, 2018 10:53pm Apr 20, 2018 10:53pm
Quoting shah297
Hi, Today XM closed my hedged positions automatically. And not only have they closed it but my remainder balance was also gone. Can i know why it happened. i had this hedge on for an hour while i was watching it. then in the morning all my positions were liquidated. {image}
thats why i dont like trading using bonuss, things like this could happen , but lets wait what XM explanation bout your position bro
  • #1,366
  • Apr 21, 2018 1:31pm Apr 21, 2018 1:31pm
Quoting hake8899
{quote} thats why i dont like trading using bonuss, things like this could happen , but lets wait what XM explanation bout your position bro
Yes, but see the closing prices of buy and sell positions at the same time. More than 24 pips spread. Closing the hedge on the worst possible prices and devouring the balance.
  • #1,367
  • Apr 23, 2018 6:57pm Apr 23, 2018 6:57pm
Hello XM,

I just opened a demo account with XM and installed my EA. I've actually used the EA on other brokers MT4 and it opens trades with visible SL and TP points. However, when it opened trade on XM demo 04 MT4 account, which I was given after registration, only the SL point was set with no TP target. Don't you guys accept EAs on your MT4 accounts?

Also how can one try the zero account on demo? I'd like to utilize the low spread and commission option with my EA.

Anticipating a prompt response.
  • #1,368
  • Apr 24, 2018 12:36am Apr 24, 2018 12:36am
Quoting Maestro1
Hello XM, I just opened a demo account with XM and installed my EA. I've actually used the EA on other brokers MT4 and it opens trades with visible SL and TP points. However, when it opened trade on XM demo 04 MT4 account, which I was given after registration, only the SL point was set with no TP target. Don't you guys accept EAs on your MT4 accounts? Also how can one try the zero account on demo? I'd like to utilize the low spread and commission option with my EA. Anticipating a prompt response.
As i've noticed on XM, as in a few other broker, the SL/TP gap from the current price varies from pair to pair. perhaps your distance to SL was far enough but your TP isn't. you could code into your EA to just close position at said price/around it .. if you're trading it tight from the current price.

Some pair could have a minimum of 180 points from current price to set..

because i don't think setting a SL/TP via EA or manually would be any different ..
if MT4 somehow manages to have that capability, people would just create an AUTOHOTKEY script / MQL4 script to work around it anyway .. there's always a way ..

As for the 0 spread commission, try chatting with a live support on the web instead. should be faster. Good luck! ps : always set SL/TP on XM .. some server can have very high latency .. don't let the spikes kill your balance
  • #1,369
  • Apr 24, 2018 12:07pm Apr 24, 2018 12:07pm
Quoting mindcocktail
{quote} As i've noticed on XM, as in a few other broker, the SL/TP gap from the current price varies from pair to pair. perhaps your distance to SL was far enough but your TP isn't. you could code into your EA to just close position at said price/around it .. if you're trading it tight from the current price. Some pair could have a minimum of 180 points from current price to set.. because i don't think setting a SL/TP via EA or manually would be any different .. if MT4 somehow manages to have that capability, people would just create an AUTOHOTKEY...
Thanks Mindcocktail for the reply.
Well I got to XM on their live chat and was told they had certain limits on SL and TP for each pair and that's why the EA couldn't set the TP. Well I find such limits, with EURCAD set at 14pips minimum, absurd though for clients who use scalping EAs/strategies. But what can I say? Hmm! That's me saying farewell to XM.
  • #1,370
  • Apr 24, 2018 1:32pm Apr 24, 2018 1:32pm
Quoting Maestro1
{quote} Thanks Mindcocktail for the reply. Well I got to XM on their live chat and was told they had certain limits on SL and TP for each pair and that's why the EA couldn't set the TP. Well I find such limits, with EURCAD set at 14pips minimum, absurd though for clients who use scalping EAs/strategies. But what can I say? Hmm! That's me saying farewell to XM.
Here is a script to give you much information including the minimum stop loss.
Attached File(s)
File Type: ex4 accountdetails.ex4   7 KB | 521 downloads
  • #1,371
  • Apr 26, 2018 6:09am Apr 26, 2018 6:09am
Quoting shah297
Hi, Today XM closed my hedged positions automatically. And not only have they closed it but my remainder balance was also gone. Can i know why it happened. i had this hedge on for an hour while i was watching it. then in the morning all my positions were liquidated. {image}
Dear shah297,

I will try and explain your case as simple as possible, if there is something you do not understand please let me know.

As you have noted you had 40 Micro Lots on Buy and 40 Micro Lots on sell, hedged but with low equity.

You had an open p&L -212.68 and equity 32.62. During midnight hours when liquidity in the market is low, spreads tend to become higher during the time when we have the transfer from the US session to the AUS session.

The relatively high spreads during this time resulted in negative equity on your account which in turn resulted in your positions getting stopped out.

Thank you,
  • #1,372
  • Apr 26, 2018 1:29pm Apr 26, 2018 1:29pm
Quoting XM
{quote} Dear shah297, I will try and explain your case as simple as possible, if there is something you do not understand please let me know. As you have noted you had 40 Micro Lots on Buy and 40 Micro Lots on sell, hedged but with low equity. You had an open p&L -212.68 and equity 32.62. During midnight hours when liquidity in the market is low, spreads tend to become higher during the time when we have the transfer from the US session to the AUS session. The relatively high spreads during this time resulted in negative equity on your account which...
Hmmm. If spread tend to widen as much as 24 pips. I wonder what would happen to larger positions. Anyway , thanks for elaboration.
  • #1,373
  • May 8, 2018 8:32am May 8, 2018 8:32am
Hello,
my account 17171822 was suspended due no warning or problem. I have not violated any rules of XM and also XM trading rules allows everything, but my trading is simple. Can i create additional account? Why you suspended my work with XM? This is very strange. I want to continue work with XM broker, because it is comfortable for me, but you decide to not work with me, so this is very strange and for this moment i dont read such story in forex forums about XM. I send email to compliance department, but no answer.

Best wishes,
Emil Atanasov
Follow your dreams!
  • #1,374
  • May 8, 2018 12:04pm May 8, 2018 12:04pm
4 months with XM and without a single issue..
Withdrawals between 2-5 working days without problem
I definitely would recommend this broker!
  • #1,375
  • May 10, 2018 9:39am May 10, 2018 9:39am
Today I made I withdraw request and just after that I got an email regarding my account closure and deleting my profits on my account. You blame me making fraud. I was not even using your bonuses and just made a news trading and earned around 600 usd. So when I was loosing there was no problem but when I made profit I became a cheater??. XM is making a mistake and I want back my money back. my account number is 12001689.
  • #1,376
  • Edited 1:44pm May 10, 2018 12:28pm | Edited 1:44pm
I hope XM will give a a good explanation to Seher63 complaint because to the best of my knowledge xm dont have a no news trading policy.
  • #1,377
  • May 14, 2018 6:49am May 14, 2018 6:49am
Quoting Emi4aBG
Hello, my account 17171822 was suspended due no warning or problem. I have not violated any rules of XM and also XM trading rules allows everything, but my trading is simple. Can i create additional account? Why you suspended my work with XM? This is very strange. I want to continue work with XM broker, because it is comfortable for me, but you decide to not work with me, so this is very strange and for this moment i dont read such story in forex forums about XM. I send email to compliance department, but no answer. Best wishes, Emil Atanasov
Dear Emi4aBG,

Unfortunately the reason XM was obliged to close your account is related to compliance. Your name has raised a flag under the category "heightened risk individuals" on our compliance systems.

We understand the inconvenience but as a regulated broker we are "obliged" to comply with the directives for individuals categorized as PEP or "heightened risk individuals".

Thank you,
  • #1,378
  • May 14, 2018 7:21am May 14, 2018 7:21am
Quoting seher63
Today I made I withdraw request and just after that I got an email regarding my account closure and deleting my profits on my account. You blame me making fraud. I was not even using your bonuses and just made a news trading and earned around 600 usd. So when I was loosing there was no problem but when I made profit I became a cheater??. XM is making a mistake and I want back my money back. my account number is 12001689.
Dear seher63,

The reason your account was blocked is not related to bonuses and moreover not related to making profits and moreover not related to news trading.

The reason your account was blocked is because it has related trading activity with 3 other accounts belonging to other individuals.

Thank you,
  • #1,379
  • May 14, 2018 7:41am May 14, 2018 7:41am
Quoting XM
{quote} Dear Emi4aBG, Unfortunately the reason XM was obliged to close your account is related to compliance. Your name has raised a flag under the category "heightened risk individuals" on our compliance systems. We understand the inconvenience but as a regulated broker we are "obliged" to comply with the directives for individuals categorized as PEP or "heightened risk individuals". Thank you,
Don't you just love it when possible fraudulent individuals come on here to moan about brokers being dodgy and closing their accounts when it's actually THEM that's dodgy, hence their accounts are closed :-)
Hilarious turn of events.

Well done to XM for calling them out.
  • #1,380
  • May 14, 2018 7:42am May 14, 2018 7:42am
Quoting XM
{quote} Dear seher63, The reason your account was blocked is not related to bonuses and moreover not related to making profits and moreover not related to news trading. The reason your account was blocked is because it has related trading activity with 3 other accounts belonging to other individuals. Thank you,
Don't you just love it when possible fraudulent individuals come on here to moan about brokers being dodgy and closing their accounts when it's actually THEM that's dodgy, hence their accounts are closed :-)
Hilarious turn of events.

Well done to XM for calling them out.
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