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  • #1,321
  • Dec 29, 2017 5:20pm Dec 29, 2017 5:20pm
Do you guys have any policies on Virtual Machines trading?
Does the location of the VM matter?
Do you guys offer any VMs?

Any information would be appreciated.
  • #1,322
  • Edited 2:04am Jan 3, 2018 1:52am | Edited 2:04am
Dear AntiVI,

Please kindly note that we do not have specific policies regrading Virtual Machines trading.
We do not offer VMs, although we do offer VPS service to our clients. Please check this link https://www.xm.com/vps to find more information regarding it.

In terms of location, please note The XM VPS will allow you to remotely connect to a Virtual Private Server(VPS) located just 1.5km away from our data center in London, with Optical Fiber connectivity. Taking advantage of this service will enable you to make the most of XM’s unparalleled execution without having to worry about other factors which can impede your ability to trade effectively such as, internet connection speeds, computer failure, or power cuts.
  • #1,323
  • Jan 5, 2018 1:10am Jan 5, 2018 1:10am
Quoting alom24usa
Hi Guys, I am getting problem from XM.com. I live in USA now. I have opened an account using my Bangladeshi Residency and they approved my account. But I have deposited last two years from USA bank account through Credit card. And also did trade from USA. I have busted my account many time. I have deposited around $10000+. Recently XM not allow me to deposit or withdreal me. They block my account. Even I have arount $2576 with that account. They have sent me an email, and just say due to US residency, they are going to terminete my account. When...
Dear alom24usa,

Could you please leave your account number, so we can check your case?


Thank you,
  • #1,324
  • Jan 5, 2018 12:13pm Jan 5, 2018 12:13pm
Hello XM,
as you never answer my mails:
what happend to your crypto trading?
on your website is said, that it is possibel to trade crypto currencies.
but accutally it isn't.
i opend an account to trade, on 16 dec 17 you closed all my open positions.
it's ok, i get all my profit, but don't say you offer crpyptotrading, if you don't.
and answer the mails of your customers. it's very unpolite behaviour.
failure is not an option.
  • #1,325
  • Jan 9, 2018 3:08am Jan 9, 2018 3:08am
Quoting rudimente
Hello XM, as you never answer my mails: what happend to your crypto trading? on your website is said, that it is possibel to trade crypto currencies. but accutally it isn't. i opend an account to trade, on 16 dec 17 you closed all my open positions. it's ok, i get all my profit, but don't say you offer crpyptotrading, if you don't. and answer the mails of your customers. it's very unpolite behaviour.
Dear rudimente,

In light of the current market developments in the digital/cryptocurrency trading markets, XM will temporarily disable trading on the following Cryptocurrency pairs: BTCUSD, DSHUSD, ETHUSD, LTCUSD, XRPUSD.

The reasons XM is taking this decision are the following:
1. There is an absence of credible and reputable liquidity providers in the cryptocurrencies market which may hinder our ability to offer execution quality to the highest possible standards that all clients of XM currently enjoy.

2. The absence of credible and reputable liquidity providers at this moment is not aligned with XM’s policy to follow strict risk management policies that protect the Company and its clients’ interests. XM’s policy requires us to place the company funds only with reputable, creditworthy institutions and liquidity providers.

3. We are concerned that the interests of our clients trading CFDs on cryptocurrencies may become negatively affected from the extremely high volatility in the underlying cryptocurrency prices, often accompanied by very wide spreads, with possible disruption of trading and/or pricing. Significant discrepancies often exist in the underlying cryptocurrency prices across various exchanges.

All clients who have existing open positions on cryptocurrency CFDs are requested to close their positions by Friday 22nd December at 18:00 (GMT +2, server time), after which time, any remaining open positions will be automatically closed at the prevailing market prices.

We would like to stress that XM is not willing to compromise its execution quality, risk policies and the financial position which it currently holds in an unstable trading environment as it is currently assessed. We will continue to assess the market and will follow up with further updates.

So although the decision to stop offering trading on Cryptocurrency pairs might not be well received by many clients it is a company decision which is there to protect the best interest of the clients in the long term.

In addition, please leave your account number here, so we can check your e-mails as you say they were not answered.
  • #1,326
  • Edited Jan 10, 2018 4:51am Jan 9, 2018 8:24am | Edited Jan 10, 2018 4:51am
Hello, pardon I'm sorry I'm just curious can I ask is this consider stop lost hunting? I mean like woah!! It's only 0.00002 pips to hit my SL.

And when I'm was trading on Oanda, my SL didn't hit for the same rate.

I'm a bit upset. :|

Maybe the spread has extend slight during the drop.

Edit: Add result.

The price is now +30 pips above.

https://I.snag.gy/0hmslL.jpg

Edit:

And it is now +40 pips above.

https://i.snag.gy/cqBI85.jpg

Man I'm so upset, that 0.00002

Edit:

I'm very very very very upset, looking at the chart right now, my tp is to target 1.2026

Take a look, it

https://i.snag.gy/YXVsd8.jpg

I'm very upset.
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot2.png Size: 209 KB
Odd numbers are odd.
  • #1,327
  • Jan 10, 2018 5:06am Jan 10, 2018 5:06am
Quoting rapidace
Hello, pardon I'm sorry I'm just curious can I ask is this consider stop lost hunting? I mean like woah!! It's only 0.00002 pips to hit my SL. And when I'm was trading on Oanda, my SL didn't hit for the same rate. I'm a bit upset. :| Maybe the spread has extend slight during the drop. Edit: Add result. The price is now +30 pips above. https://I.snag.gy/0hmslL.jpg Edit: And it is now +40 pips above. https://i.snag.gy/cqBI85.jpg Man I'm so upset, that 0.00002 Edit: I'm very very very very upset, looking at the...
Dear rapidace,

We have checked your order to which you are referring in your thread.From what we can see, you have set a Stop Loss price and once this price was reached – your order was executed on the correct price.

Please note, that we can only assist you with our company’s services and we can not give any comments about other forex brokers.
  • #1,328
  • Jan 23, 2018 7:09am Jan 23, 2018 7:09am
Quoting rudimente
Hello XM, as you never answer my mails: what happend to your crypto trading? on your website is said, that it is possibel to trade crypto currencies. but accutally it isn't. i opend an account to trade, on 16 dec 17 you closed all my open positions. it's ok, i get all my profit, but don't say you offer crpyptotrading, if you don't. and answer the mails of your customers. it's very unpolite behaviour.
There was an official notification on XM website about crypto trading, here is the backed up screenshot = https://photoshar.in/xm-updated-cryptocurrency-details
  • #1,329
  • Jan 29, 2018 6:01am Jan 29, 2018 6:01am
I got a Standard Account (by default I think) as I signed up for an XM account. And then I created a new Micro Account. I deposited some amounts of money into my Micro Account. The servers are written XMGlobal-Real 10 on my standard accts and XMGlobal-Real 27 on my micro account. My problem is, I couldn't find neither Real 10 nor Real 27 on my MT4. I only have 21 22 24 (pict).
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_2018-01-29-17-45-03.png Size: 116 KB
  • #1,330
  • Jan 30, 2018 2:31am Jan 30, 2018 2:31am
Quoting marv.fuentes
I got a Standard Account (by default I think) as I signed up for an XM account. And then I created a new Micro Account. I deposited some amounts of money into my Micro Account. The servers are written XMGlobal-Real 10 on my standard accts and XMGlobal-Real 27 on my micro account. My problem is, I couldn't find neither Real 10 nor Real 27 on my MT4. I only have 21 22 24 (pict). {image}

Dear marv.fuentes,

Did you try to reinstall your platform, because sometimes it helps in order to see all the latest servers?
If you can also please your account number here, so our Support Team can contact you and assist accordingly.
  • #1,331
  • Jan 30, 2018 2:39am Jan 30, 2018 2:39am
Quoting marv.fuentes
I got a Standard Account (by default I think) as I signed up for an XM account. And then I created a new Micro Account. I deposited some amounts of money into my Micro Account. The servers are written XMGlobal-Real 10 on my standard accts and XMGlobal-Real 27 on my micro account. My problem is, I couldn't find neither Real 10 nor Real 27 on my MT4. I only have 21 22 24 (pict). {image}
On mt4 > file > open an account > server list (type in your server and press scan)
Self discipline It is a practice
  • #1,332
  • Jan 30, 2018 4:35am Jan 30, 2018 4:35am
Quoting XM
{quote} Dear marv.fuentes, Did you try to reinstall your platform, because sometimes it helps in order to see all the latest servers? If you can also please your account number here, so our Support Team can contact you and assist accordingly.
Everything is OK. Get my probs fixed by following your guidance.
Thank you for your guidance and support.
  • #1,333
  • Edited Feb 8, 2018 3:12am Feb 7, 2018 4:22am | Edited Feb 8, 2018 3:12am
Hi,

"I am trading with XM for the last one year. I lost almost 1000$( that was my fault not xm) first then i make profit and start withdrawing my money. When my card limit exceeded then I requested a bank wire withdraw which was processed as on 24-01-18 but i didn't get my money. I contacted customer support and they said i have to wait 10 days for swift code to track. I again contact support after 10 days and they are saying it will take more 5 days to transfer funds instead of providing swift code. which means they haven't transferred the money yet.
Account number is 11254425.
I was going to deposit a big amount but before that i thought i should give a try to bank wire withdraw."

Received my funds today 08-02-18. Thank You XM.
  • #1,334
  • Feb 11, 2018 12:56am Feb 11, 2018 12:56am
I am unable to login to my account and last night I had a withdrawal request.
kindly let me know what the issue could be ? Im really upset
  • #1,335
  • Edited 5:22am Feb 12, 2018 5:08am | Edited 5:22am
Quoting FKhan
I am unable to login to my account and last night I had a withdrawal request. kindly let me know what the issue could be ? Im really upset
Dear FKhan,

I have checked on our end, and it seems you have logged in to your account from your iPhone at 00:41 (UK Time), that was approximately 12 hours ago.

Your post was 28 hours ago, so I am assuming you have logged in normally after your thread.

In the case this login was not from you, please let us know Immediately, in any case if the issue was resolved please again let us know.

Thanks,
  • #1,336
  • Edited 8:16am Feb 18, 2018 8:04am | Edited 8:16am
Hi XM,

I just wondering why when I withdraw I just received only 50% from my withdrawal amount..

Can u explain ?

Thank you

Acc: 31024695
  • #1,337
  • Edited 3:41am Feb 20, 2018 2:52am | Edited 3:41am
Quoting Jp27
Hi XM, I just wondering why when I withdraw I just received only 50% from my withdrawal amount.. Can u explain ? Thank you Acc: 31024695
Dear Jp27,

Please kindly note, that withdrawals on credit card take from 2-5 working days to appear on your bank account.

From our side, the withdrawal of the full amount of $50 has been made on 15.02.2018, meaning that the full amount of your withdrawal should arrive until the end of this week.

Although the amount is so small, the reason withdrawals might arrive in batches is the following:

The bank which issues the card you have used to deposit, refunds transactions made by the card one by one.

So when XM performs withdrawals in essence we send back deposits the same way they came in back to the cards used.

Your withdrawal was processed in the same fashion in which you deposited which was 5 USD, 10USD, 35USD.

So in essence XM refunds transactions made by cards back to the client resulting in each transaction being 1 ticket which means that seperate entries appear on your card when we make withdrawals.

If you have additional questions please let us know.
Thank you,
  • #1,338
  • Feb 20, 2018 3:01am Feb 20, 2018 3:01am
May I know why xm only let me enter market order 5 min after-market open on Monday & also no market order 5 min before market close on Friday.
Self discipline It is a practice
  • #1,339
  • Feb 20, 2018 3:48am Feb 20, 2018 3:48am
Quoting okshop
May I know why xm only let me enter market order 5 min after-market open on Monday & also no market order 5 min before market close on Friday.
Dear okshop,

During the last few minutes and the first few minutes of any trading week, liquidity is very thin so if you might look at a trading chart you will realize that there is unusual spikes which are a result of the absence of enough liquidity in the market.

The measure is in place in order to protect clients from these spikes which occur which can very easily result in un-necessary Stop Loss/Take Profit or margin calls being triggered.

The exact same applies for market open.

Thank you,
  • #1,340
  • Mar 6, 2018 7:13am Mar 6, 2018 7:13am
Dear XM,

Thanks a lot for being available here to answer questions. I have 2 questions please:

1 - Do you process orders entered through an EA in exactly the same fashion as orders that were manually entered? So (in the theoretical case ) if 2 people were to execute a limit sell order for EURUSD at 1.24125 at exactly the same moment, for exactly the same number of lots, would either one have priority over the other or would both orders be treated in exactly the same fashion?

2- Do you guys very clearly state your order priority and routing rules someplace? I.e. i am trying to find out a document that explains which orders have priority, like for example, if one order has been placed before the other, but the later order has a very minute better price, which has priority? (let us say the order placed first has a buy stop for EURUSD at 1.24110 and the later order is also a buy stop with a price of 1.24109 -the price gaps from 1.24090 to 1.24130 -which order is executed first?)

Thanks
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