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  • #1,301
  • Nov 21, 2017 9:22pm Nov 21, 2017 9:22pm
My question is a more generic one.
I trade with stocks in x country, and apart from my brokers, my account is also linked to another government/regulatory authority so incase anything was to go wrong with the brokers, i would still have my portfolio intact.

What is its equivalent with XM that can guarantee to its clients that in any condition, their money stays intact and can be withdraw through another route ?

Thnx
  • #1,302
  • Nov 21, 2017 11:43pm Nov 21, 2017 11:43pm
Quoting FKhan
My question is a more generic one. I trade with stocks in x country, and apart from my brokers, my account is also linked to another government/regulatory authority so incase anything was to go wrong with the brokers, i would still have my portfolio intact. What is its equivalent with XM that can guarantee to its clients that in any condition, their money stays intact and can be withdraw through another route ? Thnx
Dear Fkhan,

I'm not sure I understand your question.

Can you please be more specific so I can try and help you.

Thanks a lot.
  • #1,303
  • Nov 22, 2017 12:57am Nov 22, 2017 12:57am
Hi XM,
I am very disappointed with the service from your support team and live chat.
I'm sending emails to your support team from Sunday to assist with my live account and no one is responding.
I then decided to use your live chat and started to chat with Anna and then she just disappeared, never heard a word from her....after waiting for about 25min
I decided to log off.
This type of service from a broker who is constantly advertising for their products/service is very disappointing.
My live acc nbr is 31161557....when I log this info into the mt4 platform it states no connection, I switch over to my demo acc and it all works fine.
can you please assist in trying to resolve this problem.
  • #1,304
  • Nov 22, 2017 8:11am Nov 22, 2017 8:11am
Quoting Lrg
Hi XM, I am very disappointed with the service from your support team and live chat. I'm sending emails to your support team from Sunday to assist with my live account and no one is responding. I then decided to use your live chat and started to chat with Anna and then she just disappeared, never heard a word from her....after waiting for about 25min I decided to log off. This type of service from a broker who is constantly advertising for their products/service is very disappointing. My live acc nbr is 31161557....when[/highlight]...
Playing games with live account holders, XM
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 18.0%
  • #1,305
  • Nov 22, 2017 10:36am Nov 22, 2017 10:36am
My account 21002521. Today i was make withdrawal 250$ with fasapay and my balance trading was reduce 250$. Why XM only pay my withdrawal 200$?? XM will Scam???
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  • #1,306
  • Nov 22, 2017 10:41am Nov 22, 2017 10:41am
Quoting XM
{quote} Dear Fkhan, I'm not sure I understand your question. Can you please be more specific so I can try and help you. Thanks a lot.
I am surprized that it wasnt clear.

In simple terms, if xm shuts down for god knows what, what happens to the funds of the clients.
Through what route can they claim their funds ??

Thnx
  • #1,307
  • Nov 23, 2017 3:06am Nov 23, 2017 3:06am
Quoting FKhan
{quote} I am surprized that it wasnt clear. In simple terms, if xm shuts down for god knows what, what happens to the funds of the clients. Through what route can they claim their funds ?? Thnx
Dear Fkhan,

As a regulated entity the XM group is obliged to keep your funds segregated from company money.

Segregated client funds are held completely separate from XM’s own funds therefore in the unlikely event of XM defaulting, client funds will be returned to the clients and cannot be treated as XM company assets. In simple words client money and XM money is not allowed to be mixed in order to protect the client. This is a prerequisite and not an option for a licensed financial entity like the XM Group.

Now to be even more specific in the unlikely case a financial firm goes into default, an administrator is assigned by the regulator and client funds (which are segregated as described above) are returned to the clients.

Administrators are usually International Accounting Firms like Deloitte, KPMG, PWC e.t.c, the firms I have stated here are totally random as it us up to the specific case.
I hope I have managed to cover your question.

Thank you,
  • #1,308
  • Nov 23, 2017 3:09am Nov 23, 2017 3:09am
Quoting odes2511
My account 21002521. Today i was make withdrawal 250$ with fasapay and my balance trading was reduce 250$. Why XM only pay my withdrawal 200$?? XM will Scam??? {image} {image}
Dear odes2511,

I have checked your case with the backoffice desk and you are correct.

There must be 2 entries in your Fasapay.

One for 200 and one for 50.

Please confirm this is correct.

And to reply your query "Will XM Scam me?" -> "The answer is No, XM will not scam you. XM is a regulated entity and we are not in the business of scamming our clients."

Thank you,

Thank you,
  • #1,309
  • Nov 23, 2017 3:16am Nov 23, 2017 3:16am
Quoting Lrg
Hi XM, I am very disappointed with the service from your support team and live chat. I'm sending emails to your support team from Sunday to assist with my live account and no one is responding. I then decided to use your live chat and started to chat with Anna and then she just disappeared, never heard a word from her....after waiting for about 25min I decided to log off. This type of service from a broker who is constantly advertising for their products/service is very disappointing. My live acc nbr is 31161557....when I log this info into the...
Dear Lrg,

I am terribly sorry for your bad experience. I have checked the history of your chat with our administrators and there seems to have been a connectivity issue during your chat. I understand this must have been frustrating not being able to communicate with our support team.

Your chat was received at 11:55 and until 11:56 we were receiving your replies normally. The next reply we received from your chat was at 12: 23 but you had closed the chat.

If you are still having connection errors on your MT4 please let me know and I will try my best to assist you.

Thank you and once again sorry for this frustration caused due to the connectivity issue.
  • #1,310
  • Nov 23, 2017 5:58am Nov 23, 2017 5:58am
Quoting odes2511
My account 21002521. Today i was make withdrawal 250$ with fasapay and my balance trading was reduce 250$. Why XM only pay my withdrawal 200$?? XM will Scam??? {image} {image}
problem was resolved
  • #1,311
  • Nov 28, 2017 3:41am Nov 28, 2017 3:41am
Hi Xm,

Please check this cfd stock Airbus daily chart on 29.sep.2017 and 1.nov.2017, have long wick that others broker don`t.
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  • #1,312
  • Dec 1, 2017 7:41am Dec 1, 2017 7:41am
Quoting ho8628
Hi Xm, Please check this cfd stock Airbus daily chart on 29.sep.2017 and 1.nov.2017, have long wick that others broker don`t. {image}



Dear ho8628,

Sorry it took us a few days to respond but I have been waiting for our liquidity provider to crosscheck this before I can provide a solid reply.

Our liquidity provider has checked and he has confirmed these drops are existent in the market due to low liquidity in intraday auctions. In some cases the next available order on the book is far away from the last executed price. These orders indicate where the investors are willing to buy or sell the specific stock and not where was the last transaction was made.

What this pricing reflects is that the next available order on the book is far away from the last executed price. These orders indicate where the investors are willing to buy or sell the specific stock and not where was the last transaction was made.

Whatever the case, I have passed on this to our MT5 administrators. What we have done in order for XM to prevent this from being presented on the price feed is that we have added a filtration rule that will cut off such prices from our systems to avoid this from happening in the future.

Thank you,



  • #1,313
  • Dec 4, 2017 9:53am Dec 4, 2017 9:53am
Quoting odes2511
My account 21002521. Today i was make withdrawal 250$ with fasapay and my balance trading was reduce 250$. Why XM only pay my withdrawal 200$?? XM will Scam??? {image} {image}
Did you withdraw by Skrill ? I have withdrawed thousand of $ of XM and never had this single problem = https://photoshar.in/18k-withdrawal-xm
  • #1,315
  • Dec 7, 2017 7:57pm Dec 7, 2017 7:57pm
Quoting XM
{quote} ...there seems to have been a connectivity issue...
Dear XM,

I am becoming increasingly concerned about the quality and stability of your server infrastructure. Since 7 Sep, when I last posted, alarmed by a disconnection that lasted for over an hour, there have been at least two more situations, where my account was juggled from one data centre to another, getting disconnected in the process, for several minutes each time. Please see the screenshots below.

Attached Image (click to enlarge)
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Attached Image (click to enlarge)
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I would like to know:
a) what exactly causes the account relogging from one data centre to another;
b) what is "command E0";
c) if XM is aware of this connectivity issue, which is an undeniable inconvenience to its clients;
d) and if anything is going to be done to avoid it in the future?

Thank you.
mind over matter
  • #1,316
  • Dec 11, 2017 6:52am Dec 11, 2017 6:52am
Quoting kosmo
{quote} Dear XM, I am becoming increasingly concerned about the quality and stability of your server infrastructure. Since 7 Sep, when I last posted, alarmed by a disconnection that lasted for over an hour, there have been at least two more situations, where my account was juggled from one data centre to another, getting disconnected in the process, for several minutes each time. Please see the screenshots below. {image} {image} I would like to know: a) what exactly...
Dear Kosmo,

Can you please share with me your MT4/MT5 id only so I can ask the technicians to run a report so we can help you.

Thanks a lot and sorry for any trouble caused, we will find out why its happening and we will resolve it.

Awaiting for your reply.

Thanks,
  • #1,318
  • Edited 5:29am Dec 13, 2017 5:15am | Edited 5:29am
Dear XM,

I just received an email about MiFID II and that i have to provide my country and tax number.
Can you throw some light on this topic? Will the local tax offices informed about my transactions or can they access my data?

Thanks for clarification,
c0ldsun
  • #1,319
  • Dec 13, 2017 11:36pm Dec 13, 2017 11:36pm
I also received issues about MiFID II and tax number submission.......
so annoying...
  • #1,320
  • Dec 24, 2017 6:04pm Dec 24, 2017 6:04pm
Hi Guys,
I am getting problem from XM.com.
I live in USA now. I have opened an account using my Bangladeshi Residency and they approved my account. But I have deposited last two years from USA bank account through Credit card. And also did trade from USA. I have busted my account many time. I have deposited around $10000+.
Recently XM not allow me to deposit or withdreal me. They block my account. Even I have arount $2576 with that account. They have sent me an email, and just say due to US residency, they are going to terminete my account. When I call them, they said I can not withdraw money to any US bank or card. Even I can not withraw by Skrill and netteller.

I have send them email back, if you not allow USA residency and US transaction, why you allow me to deposit from USA credit card? When I lost my deposit you did not stop me, now I have withdraw request, you say you can not transfar money to USA. And block my account.

In this case.,
What is your suggession, what can I do?
How to make complain about XM to proper authority's?
Thanks
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