I installed ninja today and I have an efx account, with navigator
when trying to "connect" to the mb trading account to start looking at their charts I got an error, something to the effect of "login failed, check mb trading user name pw..."
I was getting some help from ninja, they removed efx navigator and installed mb navigator (he was just trying some basic troubleshooting)
finally he was able to connect, but he had to get off of the phone, so I tried to create a new chart, just got a blank screen where the chart should be.
then I closed ninja, reopened, and then I had the same problem, login failed etc....
can anyone help or did anyone have this problem? EFX said they had several complaints about this and it seemed to be a ninja problem.
thanks
when trying to "connect" to the mb trading account to start looking at their charts I got an error, something to the effect of "login failed, check mb trading user name pw..."
I was getting some help from ninja, they removed efx navigator and installed mb navigator (he was just trying some basic troubleshooting)
finally he was able to connect, but he had to get off of the phone, so I tried to create a new chart, just got a blank screen where the chart should be.
then I closed ninja, reopened, and then I had the same problem, login failed etc....
can anyone help or did anyone have this problem? EFX said they had several complaints about this and it seemed to be a ninja problem.
thanks