Disliked{quote} Hi Jason, How can I get more info on FXCM Pro and Custodian Accounts?Ignored
I would be happy to put you in touch with one of my colleagues in our FXCM Pro division. You can send me a PM with your contact details.
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Disliked{quote} Hi Jason, How can I get more info on FXCM Pro and Custodian Accounts?Ignored
Disliked{quote} You are assuming a commission level which is incorrect. The old NDD pricing model had no commissions and instead added a fixed pip markup to the spread. The exact amount of the markup was fixed for each pair, and was approximately 1 pip on each side (both bid and ask) for the majors. I explain the difference between that and our new NDD pricing model in section 3 of this post: http://www.forexfactory.com/showthre...43#post7788843Ignored
Disliked{quote} Jason, Is that FXCM's final answer? Could you give a formal reply in my email?Ignored
DislikedI was told by FXCM rep that FXCM only recently introduced reduced spread ( i assume about 1.5 pips for all in pricing or about 0.4 for the comission based) . I asked since when and the person could not answer. Could some other traders please tell me since when have you been trading with FXCM with 1.5 pips all in pricing or 0.4 pips comission based? I ask because some month I traded about 40m GBP/CAD, just one pip additional spread eat up about 4k of my profit and added to my losses. Could someone reply? much appreciated!Ignored
* received 22-October-2014 - see top right corner.
Disliked{quote} This may be what you are looking for - I do not have time to to check exact facts. If it is, apparently recently is 26-October-2014* (1 year 5 months ago). One of the voices of Jason should give a precise answer. Jason, do you think if reps were provided with a historical check list or flow chart of significant FXCM trading updates they would be better equiped to answer basic questions ? This is basic standard administration. Jason, you have not answered why FXCM reps do not provide a case number with their verbal promise of case submit....Ignored
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Although you have had a shoddy run-around service all questions appear answered. Perhaps you might request when FXCM UK Indonesian clients were notified via email of transition to current spreads or if FXCM UK Indonesian clients are yet to receive emails of transition.
4. As I mentioned then, the transition to the new model has been done by region, and Indonesia is not one of the countries where existing accounts have been automatically switched:http://www.forexfactory.com/showthre...53#post7832453
http://www.forexfactory.com/showthre...53#post7832453 → Quoting oggalan
{quote} As I have understood to have a spread betting account I have to be a UK or Ireland residents and I am from Central America. Thanks in advance for your help
You are quite right, Oggalan. Spread betting accounts are only available to traders in the UK and Ireland.
To date, FXCM's new pricing has been rolled out to our clients living in the US, UK and Australia. The transition is being done region by region 1) to ensure we follow regulatory requirements for due notice to traders which vary by regulator and 2) to ensure an orderly transition within our own system so as not to negatively impact our traders.
You mentioned that your account is with FXCM UK, but since you live outside of the UK itself, your account is still on our old pricing. Your forum profile says you live in El Salvador. While I do not have information on a transition date for our clients in El Salvador at this time, you will receive email notification should a transition date be scheduled
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If your account is with FXCM UK the following statement is irrelevant and has a ring of intimidation → 5. It's worth noting that new accounts in Indonesia require a minimum balance of $20,000 to trade on the new NDD pricing model: http://bit.ly/1ZpVsjN[/quote]
Disliked....
"You mentioned that your account is with FXCM UK, but since you live outside of the UK itself, your account is still on our old pricing. Your forum profile says you live in El Salvador. While I do not have information on a transition date for our clients in El Salvador at this time, you will receive email notification should a transition date be scheduled" ...... .Ignored
I withdraw my previous conclusion that Jason had provided a satisfactory answer.
Disliked{quote}
If FXCM UK Indonesian clients have not been notified via email of their transition date and your FXCM UK Indonesian client account has been transitioned ahead of other FXCM UK Indonesian client accounts surely that would be discriminatory if not some regulatory breach.Ignored
DislikedFXCM compliance department is reviewing my case and they informed me that it will take up to 14 days.Ignored
DislikedRollover Rates. Why are the rollover rates on a wednesday so significantly higher than the rest of the week? in fact why would they be higher at all on a wednesday? ThanksIgnored
DislikedBelow are the CFD holiday trading hours for Good Friday and Easter. Forex trading hours remain unchanged, and you can view the holiday rollover interest schedule here: http://bit.ly/20Hpj6s Times below are in GMT {image}Ignored
DislikedHello all, I made a small worksheet in Excel to evaluate FXCM Trading Station precision using GBDemo server t1 data wrote to csv files via MomooForex PriceDataExporter addon and I getting a 70+ seconds lag. 1. Does anyone knows if this lag also occurs on a paid account or only in a demo account? 2. How I can get cheaper real time FOREX t1 data to csv files? Cheers! {image}Ignored
DislikedHello all, I made a small worksheet in Excel to evaluate FXCM Trading Station precision using GBDemo server t1 data wrote to csv files via MomooForex PriceDataExporter addon and I getting a 70+ seconds lag. 1. Does anyone knows if this lag also occurs on a paid account or only in a demo account? 2. How I can get cheaper real time FOREX t1 data to csv files? Cheers! {image}Ignored
Disliked{quote} Last considerations. You repeatedly refer to FXCM Indonesia and FXCM US. As your account is with FXCM UK what is effective in any other FXCM national durisdiction is irrevelant with regards FXCM (UK) UK resident and non-UK resident clients including your case. FXCM has publically declared that FXCM (UK) non-UK resident clients were, as per FXCM UK policy, not automatically transitioned on date of FXCM (UK) UK resident clients. FXCM, therefore, is comfortable that no UK regulations have been breached. If you are seeking redress or compensation...Ignored
Disliked{quote} On our NDD model, FXCM profits from your trading volume, not your losses. And we don't lose from your profits. Therefore, FXCM wants you to be profitable, so you can trade more with us. {quote} FXCM has several options available for accounts at and above $1 million. We offer a Custodial Trust account through Bank of America for an added layer of safety. The clients funds are put in a separate account that is opened as FXCM FBO Client Name, and clients receive a statement from BofA monthly showing their funds. Accounts in excess of $1 million...Ignored
DislikedIf the goal is millions, you should find other alternatives. IMO, the max one can go with Retail Brokers is 250KIgnored