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  • #8,141
  • Oct 2, 2015 11:16am Oct 2, 2015 11:16am
Not so sure about FXCM prices being so accurate Billstein.
Have a look at these charts
15 min shows lowest candle price at .73491 eur gbp
4 hour shows the lowest price at .73537
and the tally for the day shows lowest price also at .73537.

Look at the low price in the little yellow data tab to the left of the candles

My raw data shows exactly the same prices. Classic stop hunting ?? or just an error that would never be noticed by some poor un-expectant trader ?


I moved my large accounts out of FXCM as this practice seemed to happen too often with out explanation, but everyone needs to make up their own minds on brokers to trust based on their own experiences.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Capture eur gbp 15 min lowest print .73491.PNG Size: 21 KB
Click to Enlarge Name: Capture eur gbp lowest daily print .73537.PNG Size: 46 KB
Click to Enlarge Name: Capture eur gbp lowest print on H4 .73537.PNG Size: 20 KB
  • #8,142
  • Oct 2, 2015 11:33am Oct 2, 2015 11:33am
Quoting robgsxr
Not so sure about FXCM prices being so accurate Billstein. Have a look at these charts 15 min shows lowest candle price at .73491 eur gbp 4 hour shows the lowest price at .73537 and the tally for the day shows lowest price also at .73537. Look at the low price in the little yellow data tab to the left of the candles My raw data shows exactly the same prices. Classic stop hunting ?? or just an error that would never be noticed by some poor un-expectant trader ? I moved my large accounts out of FXCM as this practice seemed to happen too often with...
On my end, the lowest low for today on the EURGBP is 0.73498 and it lines up on all time frames in TS2.

However

On MT4, the lowest low is 0.73488 - a full pip off as mentioned before.

Even still, and maybe I'm weird but, if two people are trading with the same broker, why do they have different values for the same candles?

I checked both the bid and the ask chart in TS2 and I can't get the 0.73537 low you have on your end. That's funny.
  • #8,143
  • Oct 2, 2015 11:42am Oct 2, 2015 11:42am
Quoting CatMan
Is this serious ??? What an excuse for freezing the trade execution (even on the demo account !!!) will you give us this time Jason ??? {image}
Hi CatMan,

Why would any broker want to freeze a demo account? Obviously, that's not what happened.

I showed one of our tech specialists your screenshot and he said he'd like to investigate further to determine why your demo orders could not be executed. Please send me a private message with your demo login details including the name of the demo server you log into for this account.
  • #8,144
  • Oct 2, 2015 11:54am Oct 2, 2015 11:54am
Quoting Bilstein
{quote} On my end, the lowest low for today on the EURGBP is 0.73498 and it lines up on all time frames in TS2. However On MT4, the lowest low is 0.73488 - a full pip off as mentioned before. Even still, and maybe I'm weird but, if two people are trading with the same broker, why do they have different values for the same candles? I checked both the bid and the ask chart in TS2 and I can't get the 0.73537 low you have on your end. That's funny.
The weirder thing is not the difference between MT4 and TS2 but those graphs are all live right now on my TS2 platform showing the different lows for 15 min, 4 hour and daily and these are confirmed live right now, from the data prints on those charts.

I am just letting people know to beware of FXCM as this is an ongoing problem and I continue to Backup the data to prove to myself I am not going mad...
  • #8,145
  • Oct 2, 2015 12:52pm Oct 2, 2015 12:52pm
Quoting Bilstein
Over the course of the last year or so, I've seen all kinds of things FXCM said they were "going to implement" and I still don't have accurate prices on my charts. When people here would say FXCM was a "bucket shop" I'd disagree; they'd always been good for me. But today, I don't know if I can disagree anymore. Hell, now I'm looking at my charts wondering if even the historical data is accurate. If I go to a hardware store that sells good tools, I don't care if the cashier is unfriendly, I'm there for quality tools. But if the tools suck as well,...
Hi Bilstein,

First, I want to thank you for a being a client of FXCM for going on 9 years. I know it's been awhile coming, but our solution for your MT4 charts is imminent. Then you will be able to see charts that reflect the raw FX spreads that are already available to you for trading in the Market Watch window.

When we rolled out raw FX spread pricing, we wanted to make it available to MT4 users at the same time as Trading Station users and NinjaTrader users. As you may already know, those other platforms already display our raw FX spreads on their charts. In fact, your MT4 account login allows you to access Trading Station as well.

Unlike Trading Station and NinjaTrader, the MT4 platform will only allow one pricing model (either low spreads + commissions, or all inclusive spreads) to be displayed per server. However, once our MT4 chart solution is implemented, which is soon, you will be able to see our raw FX spreads on your MT4 charts.
  • #8,146
  • Oct 2, 2015 1:10pm Oct 2, 2015 1:10pm
Quoting scalpz
Jason - are you still the same original individual posting here for the company under your Jason Rogers handle.
My boss was the original, and I took over the role from him about 4 years ago. I've worked at FXCM for over 10 years.
  • #8,147
  • Oct 2, 2015 1:15pm Oct 2, 2015 1:15pm
Hi Jason,

I've been considering abandoning the MT4 platform altogether since the TS2 platform is quite a bit more comprehensive. Sure, the MT4 platform is great for people who spend more time coding than they do trading but I've long since passed that phase. I do have one quick question for you; in TS2, I can't set trailing stops or set stops by point increments. I understand why. My question is, if I contact client services to enable Peg orders, what happens with my account? Will I still be able to log into both MT4 and TS2 or will it disable my access to MT4?
  • #8,148
  • Oct 2, 2015 1:26pm Oct 2, 2015 1:26pm
Quoting robgsxr
Have a look at these charts 15 min shows lowest candle price at .73491 eur gbp 4 hour shows the lowest price at .73537 and the tally for the day shows lowest price also at .73537. Look at the low price in the little yellow data tab to the left of the candles My raw data shows exactly the same prices. Classic stop hunting ?? or just an error that would never be noticed by some poor un-expectant trader ?
Hi Rob,

It's important to keep 2 things in mind:

  1. If you're trading on our No Dealing Desk (NDD) forex execution, then we offset each of your orders one-for-one with the best prices from competing liquidity providers. That means we don't profit from your losses or lose from your profits. Therefore, we have no reason to hunt your stops.
  2. If you're trading on our DD execution, then it's worth noting that we simply take the prices quoted on our NDD feed and add a fixed markup to provide the all inclusive spreads on which you trade. That means there is no stop hunting on our DD accounts either.

However, I would be happy to have our tech specialists look into why you see a different low on your 15-minute and 4-hour charts. Your forum profile mentions that you live in the UK. Are you trading on one of our GBP-denominated servers? And is this a spread betting account? Please send me a private message with your account info, and I'll be happy to follow up on this for you.

  • #8,149
  • Oct 2, 2015 6:11pm Oct 2, 2015 6:11pm
Quoting Bilstein
Hi Jason, I've been considering abandoning the MT4 platform altogether since the TS2 platform is quite a bit more comprehensive. Sure, the MT4 platform is great for people who spend more time coding than they do trading but I've long since passed that phase. I do have one quick question for you; in TS2, I can't set trailing stops or set stops by point increments. I understand why. My question is, if I contact client services to enable Peg orders, what happens with my account? Will I still be able to log into both MT4 and TS2 or will it disable my...

"Sure, the MT4 platform is great for people who spend more time coding than they do trading but I've long since passed that phase."

This one sentence should be sent by email to ALL mt4/mt5 users. Its the absolute truth. Coding (though fun and satisfying) is only a distraction. Maybe the only reason MT4 survives today?
FF = Forex Faggots
  • #8,150
  • Oct 2, 2015 6:39pm Oct 2, 2015 6:39pm
Quoting Bilstein
My question is, if I contact client services to enable Peg orders, what happens with my account? Will I still be able to log into both MT4 and TS2 or will it disable my access to MT4?
Hi Bilstein,

Trailing stops are accessible by default on Trading Station. You don't have to contact us to enable them and using the Trading Station platform with your existing account login details won't disable your access to MT4. When you are set a stop on Trading Station, you can set it to be a Trailing Stop by changing the Trailing Stop field shown below to either Fixed or Dynamic.

Attached Image


The Fixed Trailing Stop shown above will automatically adjust to a new level of the market moves 200 pips in favor of the trade.
  • #8,151
  • Oct 2, 2015 10:04pm Oct 2, 2015 10:04pm
Quoting Jason Rogers
{quote} Hi CatMan, Why would any broker want to freeze a demo account? Obviously, that's not what happened. I showed one of our tech specialists your screenshot and he said he'd like to investigate further to determine why your demo orders could not be executed. Please send me a private message with your demo login details including the name of the demo server you log into for this account.
Jason,

I am getting the "Off Quotes" message on my live account. Additionally, a little over a week ago I stopped reciving a News or Mailbox feed in MT4. FXCM's support has been less than great, in fact it's be awful.

I won't publicly share the chat that I had with "Matthew S", but I explained that I am no longer receiving these feeds in MT4, while a week ago it was working. He wasn't helpful, and wasted over an hour of my time, with delays responses (up to 10mins).

He created a case which was then sent to "tech support". I asked when I could expect a response and he quoted 2-3 business days. Sorry, but that is absurd. 2-3 day response?? Is this the time frame I should expect if I couldn't access my account like the others in the thread are stating? If so, I'll close my account tonight.

Here is the response from the "tech" guru I received Sept 25th. I responded back letting him know that my other broker has no issues with the news and mailbox feed in MT4. I have not heard from him since.

Email Response:

Quote
Thank you for contacting FXCM for support. Im writing to follow-up with you regarding a technical issue you have brought to our attention.

My name is David Cohen, and I am a Level 2 Tehcnical Support Analyst with FXCM.

i understand that you are concerned that there is nothing in some of your tabs in MT4. This is normal and expected behavior, and there is no cause for concern.

Ironically, FXCM has a base in Plano, Tx, which visits my University's Career Expo.
  • #8,152
  • Oct 2, 2015 10:06pm Oct 2, 2015 10:06pm
Quoting Jason Rogers
{quote} Hi Seatrader888, I'll be happy to follow up on this for you. Please send me a private message telling me the email address associated with your account. I can then speak with our Operations department so they can update us on the status.
jason,

i already sent you pm...

thanks in advance!
  • #8,153
  • Oct 3, 2015 12:10am Oct 3, 2015 12:10am
Attached Image

21-July-2015 !

http://www.financemagnates.com/forex/technology/fxcm-taps-netwrix-it-for-cybersecurity-compliance/
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #8,154
  • Oct 3, 2015 2:38am Oct 3, 2015 2:38am
Quoting Jason Rogers
{quote} Hi USD-Bear, There was a surge in site visits to MyFXCM.com yesterday with all the password resets, but you should be able to access the site now. If you still cannot, please send me a private message with details on the request you sent to our Operations department at [email protected] including the email address/account number for which you sent it. I'll follow up with Operations to see if I can get your request expedited.
tx Jason, finally all solved, one question, I had a demo-account with all symbols available. It was closed because of 30-days inactivity. Now I obtained a new one but its lacking CFD's/Indexes in its symbol list. Is there a way to add them?
Don't be a hero. Don't have an ego. Always question yourself
  • #8,155
  • Edited 4:35am Oct 3, 2015 4:33am | Edited 4:35am
Quoting Jason Rogers
{quote} Hi Rob, It's important to keep 2 things in mind: If you're trading on our No Dealing Desk (NDD) forex execution, then we offset each of your orders one-for-one with the best prices from competing liquidity providers. That means we don't profit from your losses or lose from your profits. Therefore, we have no reason to hunt your stops. If you're trading on our DD execution, then it's worth noting that we simply take the prices quoted on our NDD feed and add a fixed markup to provide the all inclusive spreads on which you trade. That means...
Hi Thanks for your comments. Just to be clear I am not looking for justification of this issue by the way orders are filled, I have held accounts with FXCM about 10 years and this has been explained.
I have three accounts with FXCM, each with small amounts left in after moving my main capital.
This issue of prices closing out a trade and then printing different levels is not new. I have showed your audit team in the past and they have returned my losses.
(I am not interested in the return of my financial loss each time, I am only interested in a consistent and stable trading platform and the doubts this issue raises).

This practice cannot be happening only to my platform !!! So what about the clients who have not noticed this "altering of data" when their trades have been closed out.

To add to the picture, I attach a graph of my $ denominated TS2 and my UK GBP denominated TS2, both running the same template (The $ denominated simply shows the time 0500 US time vs 1000 UK time). These show that the lowest low of my dollar account reached .7349 also, while the GBP account reached only .73537.
( I believe that once I close my platform and re-open Sunday night the evidence of the .73537 print which I suspect was the real low as my non FXCM account printed .73534, will most likely be lost for good). If time allows I will print off next week and show the FF members what they are dealing with if it is so.

Combine this with the other issue that the UK GBP shows .7349 was a low on only some time frames, it reveals the the anomalies that occur with FXCM which should not happen to me or any of the thousands of clients with FXCM.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Capture UK eur gbp.PNG Size: 22 KB
Click to Enlarge Name: Capture 44415 TS2.PNG Size: 20 KB
  • #8,156
  • Oct 3, 2015 10:12am Oct 3, 2015 10:12am
Quoting Jason Rogers
{quote} Hi Bilstein, Trailing stops are accessible by default on Trading Station. You don't have to contact us to enable them and using the Trading Station platform with your existing account login details won't disable your access to MT4. When you are set a stop on Trading Station, you can set it to be a Trailing Stop by changing the Trailing Stop field shown below to either Fixed or Dynamic. {image} The Fixed Trailing Stop shown above will automatically adjust to a new level of the market moves 200 pips in favor of the trade.
Thanks Jason.

Maybe I recieved the error because I was running MT4 and TS2 at the same time. I'm sure you've been asked about it before. The TS2 error that says:

"Due to a limitation in MT4, peg orders are not available. Please contact client services to change your account and enable peg orders."


I would get that message while setting trailing stops (fixed or dynamic) and static stop losses by point distance as opposed to price. Is there anything I need to do to enable peg orders or do you think it may have been because I had both terminals open at the same time?
  • #8,157
  • Oct 4, 2015 5:13pm Oct 4, 2015 5:13pm
Hi Guys is any one elese unable to log on to FXCM this morning?

I am on hold to their help line .......on hold....on hold
  • #8,158
  • Oct 4, 2015 5:41pm Oct 4, 2015 5:41pm
Hi guys everyones PW has been cancelled and needs resetting apparently we were all emailed......
  • #8,159
  • Oct 4, 2015 8:17pm Oct 4, 2015 8:17pm
Quoting qp2
Hi guys everyones PW has been cancelled and needs resetting apparently we were all emailed......
Yea "apparently" - NOT.

Doesn't bode well for their programmers getting our screen prices correct when they trigger their mt4 to say "invalid account" when they are wanting us to change our passwords.

Couldn't log into myfxcm.com to change my password. Had to select don't know my password, even though their screens were saying invalid account.

Suspected this is what I had to do after creating a new demo account and the mt4 worked as per normal (for fxcm )

Oh well back to working with my main account at GP, now that my little fxcm account is sitting & running.

cheers scalpz
Target 2 : Stoploss in the green
  • #8,160
  • Oct 5, 2015 4:18am Oct 5, 2015 4:18am
Quoting robgsxr
{quote} These show that the lowest low of my dollar account reached .7349 also, while the GBP account reached only .73537. ( I believe that once I close my platform and re-open Sunday night the evidence of the .73537 print which I suspect was the real low as my non FXCM account printed .73534, will most likely be lost for good). If time allows I will print off next week and show the FF members what they are dealing with if it is so. {image} {image}
Here we are Monday morning 5th October 2015. As I said I would try to do above,
(confirm if the charts and data had been altered by FXCM to cover up the real low that I saw on the H4 chart).

The data has indeed been altered and there is now no evidence to show that the price I had on the chart .73537 above happened, neither on the charts or the raw data print.

This is what the data reads today:
02/10/2015 10:00 0.73645 0.74288 0.73491 0.74118 0.7328 0.7355 0.7302 0.7330

0.73491 appears to be the lowest value, which was exactly at my stop loss and not a pip less to close out my trade.
The attachment below is the capture of what the data read on Friday before the system was reset by FXCM:
The 10:00 data print clearly shows .73537 was the lowest price during the 4 hours.

All I hope is that FF members and others will be aware that this happens with FXCM and somehow cover their trades / split your accounts with a couple of other brokers to lose less when FXCM takes out trades unjustly.
My other platforms did not reach this low and my stop was not hit with them. This has happened now on several occasions with both my FXCM TS2 and MT4 platforms.
In response to the FXCM representative here on this forum, I have requested this to be investigated by the FXCM audit team on previous occasions but clearly it is not going to stop which is why I reduced my exposure and moved 95% of my account value.

I hope this is of some benefit to other FF members!
Attached Image (click to enlarge)
Click to Enlarge Name: Capture eur gbp H$ lowest.PNG Size: 44 KB
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