Has anyone else experienced the problem I had on the GFTForex.com DealBook Web trading platform as follows?:
I closed out 3 trades based on the "profit" showing in the P/L column "next" to each currency pair.....GFT then proceeded to "debit" my account instead of "Crediting" the profitable trades......They then proceeded to tell me that I SHOULD have looked up in the "Unrealized Profit/Loss" notation in the corner of the platform, and that I SHOULD have seen that the trades were negative (after the "roll") there!......After speaking with 5 people @ GFT, and those 5 people agreeing with what happened, they told me that they did nothing wrong and could not rectify my account. (They also told me that they were "changing" the platform "in the near future")
I closed out 3 trades based on the "profit" showing in the P/L column "next" to each currency pair.....GFT then proceeded to "debit" my account instead of "Crediting" the profitable trades......They then proceeded to tell me that I SHOULD have looked up in the "Unrealized Profit/Loss" notation in the corner of the platform, and that I SHOULD have seen that the trades were negative (after the "roll") there!......After speaking with 5 people @ GFT, and those 5 people agreeing with what happened, they told me that they did nothing wrong and could not rectify my account. (They also told me that they were "changing" the platform "in the near future")