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  • #661
  • Dec 6, 2015 5:51pm Dec 6, 2015 5:51pm
Quoting Haseo
{quote} Did you try to get 30$ free bonus more then once? Another person got his account closed because of it. He made many new account to get 30$ bonus to trade with them, when he lose it, he made another account and repeated same thing again and again till he mange to win 70~ and try to cash it out.
No I did not. That's why I dont know what I did wrong. And I did not had a risk free strategy, because I lost money, so I am still waiting for an explanation to really know what I did wrong and alert everybody
  • #662
  • Dec 7, 2015 9:19am Dec 7, 2015 9:19am
Quoting Xnd08
{quote} No I did not. That's why I dont know what I did wrong. And I did not had a risk free strategy, because I lost money, so I am still waiting for an explanation to really know what I did wrong and alert everybody
Hi Xnd08,

How has your dealing with XM been?
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #663
  • Dec 7, 2015 10:10am Dec 7, 2015 10:10am
Quoting Xnd08
{quote} No I did not. That's why I dont know what I did wrong. And I did not had a risk free strategy, because I lost money, so I am still waiting for an explanation to really know what I did wrong and alert everybody
Dear Xnd08,

You have repeatedly performed opposite trades with an intention of taking advantage of the bonus and securing guaranteed profits, and such activities are strictly prohibited by the terms and conditions.

If you had done it once, I would have given you a benefit of a doubt. However, you have performed opposite trades in two accounts belonging to you more than once and judging by your trading history you were well aware of what you are doing and you were doing it intentionally.

I regret to have to inform that your request to restore your trading accounts cannot be fulfilled due to violations of the terms and conditions, and that you are strictly prohibited from opening any new trading accounts.

Please note as soon your accounts have been terminated, we have refunded remaining balances in full and we have no further obligations towards you.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #664
  • Dec 7, 2015 10:24am Dec 7, 2015 10:24am
Quoting KevinSt9
So... They pride themselves on customer service? They pride themselves on fairness? They want clients money (as long as the client does not make money it seems) BUT! On many occasions in the past many of my emails went unanswered. Sent them more than once & still nothing. BUT hey maybe Google lost my emails? This client had his account closed & profits deleted. He still does not know the exact (truthful) reason why? Let that sink in! Think of your money & being in his shoes! Well done XM sounds like you got your great customer service & fairness...
Dear KevinSt9,

XM is a reputable and transparent legal entity and is by all standards a leader in the Forex Sector. XM has done nothing wrong or illegal.

While I appreciate you commenting in our thread, I would to ask to avoid making false claim and conclusions before all the facts are presented.

First of all, no profit was cancelled and the client received full refund of his balance. Second, we have informed the client of termination of his trading accounts and of the reason for termination. However, the client did not reply to the email and did not try to dispute the decision.

If you share your account number with me via PM, I will escalate the issue you had with our customer support to an appropriate person.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #665
  • Dec 7, 2015 10:36am Dec 7, 2015 10:36am
Quoting XM
{quote} Dear Xnd08, You have repeatedly performed opposite trades with an intention of taking advantage of the bonus and securing guaranteed profits, and such activities are strictly prohibited by the terms and conditions. If you had done it once, I would have given you a benefit of a doubt. However, you have performed opposite trades in two accounts belonging to you more than once and judging by your trading history you were well aware of what you are doing and you were doing it intentionally. I regret to have to inform that your request to restore...

If I had done the same thing, but whithout the bonus, would that be prohibited too? Because if that is taking advantage of the bonus, I would prefer not to receive it. I just traded with the bonus because it was there, it is automatcally done by XM.I did that strategy that you described, but not to take advantage of the bonus, as I would do the same thing without any bonus.
  • #666
  • Dec 7, 2015 11:29am Dec 7, 2015 11:29am
Quoting XM
{quote} Dear KevinSt9, XM is a reputable and transparent legal entity and is by all standards a leader in the Forex Sector. XM has done nothing wrong or illegal. While I appreciate you commenting in our thread, I would to ask to avoid making false claim and conclusions before all the facts are presented. First of all, no profit was cancelled and the client received full refund of his balance. Second, we have informed the client of termination of his trading accounts and of the reason for termination. However, the client did not reply to the email...
No thanks, after the demo I moved on.
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #667
  • Dec 7, 2015 12:00pm Dec 7, 2015 12:00pm
Andrey,

I must say XM support and account manager terrible. I always email to the manager about my query but unfortunately it really really bad. That's why I PM you regarding queries and issues. You are only one who are helping here!
I Win, I Lose, It's my Job... And I Love it!
  • #668
  • Dec 9, 2015 9:46pm Dec 9, 2015 9:46pm
Quoting XM
{quote} Dear Xnd08, You have repeatedly performed opposite trades with an intention of taking advantage of the bonus and securing guaranteed profits, and such activities are strictly prohibited by the terms and conditions. If you had done it once, I would have given you a benefit of a doubt. However, you have performed opposite trades in two accounts belonging to you more than once and judging by your trading history you were well aware of what you are doing and you were doing it intentionally. I regret to have to inform that your request to restore...
If I had done the same thing, but whithout the bonus, would that be prohibited too? Because if that is taking advantage of the bonus, I would prefer not to receive it. I just traded with the bonus because it was there, it is automatcally done by XM.I did that strategy that you described, but not to take advantage of the bonus, as I would do the same thing without any bonus.And how can I get my money back?
Is it possible to put some of the money in the xm card?
  • #669
  • Dec 11, 2015 4:49am Dec 11, 2015 4:49am
Quoting umairsheikh2
Andrey, I must say XM support and account manager terrible. I always email to the manager about my query but unfortunately it really really bad. That's why I PM you regarding queries and issues. You are only one who are helping here!
Dear Umair,

I have replied to your PM.

I would like to assure you that our customer support and account managers are doing their best to provide prompt and conclusive replies to queries that you and any other client might have.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #670
  • Dec 11, 2015 5:04am Dec 11, 2015 5:04am
Quoting Xnd08
{quote} If I had done the same thing, but whithout the bonus, would that be prohibited too? Because if that is taking advantage of the bonus, I would prefer not to receive it. I just traded with the bonus because it was there, it is automatcally done by XM.I did that strategy that you described, but not to take advantage of the bonus, as I would do the same thing without any bonus.And how can I get my money back? Is it possible to put some of the money in the xm card?
Dear Xnd08,

After a thorough investigation of your trades, it has been concluded that you did not have a genuine interest in trading in the financial markets and that your only goal was abuse of our trading conditions and promotions. I am afraid that your accounts would have been terminated in any case due to abusive trading practices.

Please note that remaining balance of your account of USD 22.34 and GBP 95.38 was refunded in full to your Neteller account on 02.12.2015.

If you have a zero balance and you do not use your card for more than 180 days, it will be deactivated automatically. If you have deposited funds to your XM card before, you may continue using the card but you can no longer deposit more funds because your account with XM has been terminated.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #671
  • Dec 11, 2015 5:52am Dec 11, 2015 5:52am
At XM,

WoW!

That about sums it up, well done!

{BIG SARCASM}
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #672
  • Jan 7, 2016 7:53am Jan 7, 2016 7:53am
Hi everyone and XM.

I really want to know what is consider high frecuency trading for XM. No the definicion, the numbers of order, etc.
  • #673
  • Jan 7, 2016 9:57am Jan 7, 2016 9:57am
Quoting carlostedo
Hi everyone and XM. I really want to know what is consider high frecuency trading for XM. No the definicion, the numbers of order, etc.
Dear carlostedo,

As I understand you are trying to find out the reason for suspension of your trading accounts, and I would like to mention straight away that this would not have happened if you had replied to our emails as promptly as you have made this post on FF.

Please note that the maximum number of open trades per client (including pending orders) is 200 in order to maintain optimal load on our servers, and you had over 600 orders split between multiple accounts. We have tried unsuccessfully to reach you over the phone on the number provided upon registration in order to discuss this matter and also we have sent you several emails. Since we have not been able to reach you, and you have not replied to our emails, it has been decided to terminate your trading accounts and fully refund any remaining balances.

If you have any further questions or concerns, I kindly ask you to contact you account manager.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #674
  • Jan 22, 2016 6:13am Jan 22, 2016 6:13am
Hi, do you all accept New Zealand clients? Can't seem to find it when I tried registering.
  • #675
  • Jan 25, 2016 9:32am Jan 25, 2016 9:32am
So today this happened
Attached Image (click to enlarge)
Click to Enlarge Name: GER30CashM1.png Size: 49 KB


Sudden spike from 9710 to 9780 after that spread increased to 7 point (your overnight dax spread), few minutes later price fell to match market price and spread normalised. Please explain.
  • #676
  • Jan 25, 2016 10:54pm Jan 25, 2016 10:54pm
Quoting rk00
So today this happened {image} Sudden spike from 9710 to 9780 after that spread increased to 7 point (your overnight dax spread), few minutes later price fell to match market price and spread normalised. Please explain.
Bro you trade with RSI and Stochastic, of course you won't be profitable in Forex...
  • #677
  • Jan 26, 2016 6:32am Jan 26, 2016 6:32am
Quoting rk00
So today this happened {image} Sudden spike from 9710 to 9780 after that spread increased to 7 point (your overnight dax spread), few minutes later price fell to match market price and spread normalised. Please explain.
I don't see what the problem is. You should see what other brokers do! In my experience XM is a fair and honest broker, though I would prefer that the spreads were a bit lower.........
  • #678
  • Jan 27, 2016 3:12am Jan 27, 2016 3:12am
Quoting LzJustin
Hi, do you all accept New Zealand clients? Can't seem to find it when I tried registering.
Dear LzJustin,

Unfortunately, at the moment we do not accept clients from New Zealand.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #679
  • Jan 27, 2016 7:43am Jan 27, 2016 7:43am
Quoting jen101
{quote} I don't see what the problem is. You should see what other brokers do! In my experience XM is a fair and honest broker, though I would prefer that the spreads were a bit lower.........
The problem is that the price was never above 9740 with any other broker at this time. It spiked, was there for a few minutes and then fell to real market price as you can see.
  • #680
  • Jan 27, 2016 8:38am Jan 27, 2016 8:38am
Quoting rk00
{quote} The problem is that the price was never above 9740 with any other broker at this time. It spiked, was there for a few minutes and then fell to real market price as you can see.
Dear rk00,

I cannot speak of other brokers you are trading with but I have confirmed with our dealing department that prices were correct and the spike you are referring to is an actual market move.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
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