Thank you for information provided.
May I know whether your trading was affected? I would appreciate if you could provide more details regarding that situation.
Looking forward to hearing from you.
- #2,182
- Sep 13, 2016 12:58am Sep 13, 2016 12:58am
- | Commercial User | Joined Oct 2009 | 1,249 Posts
{quote} Trade affected due to leverage issue finally credited back to my account. Thank You.Special thanks to Exness representative (in this forum) for his continued support through out this process.
thank you for your feedback! It is much appreciated.
I believe we would not be able to achieve this result without your perseverance.
And thank you for your detailed comments here, in private messages, and in Exness Member area. They were very useful in terms of where the Complaints department should look into to process your request in the quickest and most effective way.
Apart from that, I would also like to stress that Exness is always ready to cooperate with clients and compensate if necessary. Needless to say, the only thing primarily taken into consideration is whether a trade is affected by an issue.
If you need any assistance, please do not hesitate to contact me any time.
{quote} Dear akash14, thank you for sharing your trading experience in Exness here. We are constantly working at improving our trading conditions, and surely if a client considers a trade to have been executed incorrectly, we are always ready to check whether it is so or not. Could you please provide the numbers of the orders that you think were affected by possible issues at our end, and your account number in a personal message or at [email protected]? Looking forward to hearing from you.
onorebate
- #2,191
- Oct 9, 2016 12:45pm Oct 9, 2016 12:45pm
- | Joined Aug 2013 | Status: "Don't follow me i'm already lost " | 1,136 Posts
Re-Incarnated
- #2,193
- Oct 9, 2016 2:09pm Oct 9, 2016 2:09pm
Can anyone tell me what is the situation with this? I shorted gbpchf but i think the weekend spread is crazy. If i'm not mistaken, it's at 131 pips for gbpchf. Don't look at the market panel on the left, i have my metatrader version for phone and it's showing 1318 pips spread now. I have no idea whether my trade here is a win or loss. I can expect a 20-30 pips over the weekend, but isn't a 150pips spread a bit over? Can anyone shed some light on this matter? Exness representative maybe? {image}
Same here. GBPCHF spread looks crazy in ECN! Your position will be closed in loss as soon as market opens because it already hit SL during final seconds of market close.
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Raise a ticket with them as soon as market open.
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- #2,199
- Oct 19, 2016 8:38am Oct 19, 2016 8:38am
Can anyone post a screenshot of the pair nzd/jpy for the last hour? Preferably 1min chart. My trade got stopped out by a spike. My other broker does not have this spike. it has to be exness ecn and not the mini account. Was wondering if anyone has this issue. I am strongly suspecting they are using some kind of broker plugin to hunt my stop. Thanks! {image}
- #2,200
- Oct 19, 2016 9:51am Oct 19, 2016 9:51am
- Joined Sep 2012 | Status: Trader | 1,056 Posts
Can anyone post a screenshot of the pair nzd/jpy for the last hour? Preferably 1min chart. My trade got stopped out by a spike. My other broker does not have this spike. it has to be exness ecn and not the mini account. Was wondering if anyone has this issue. I am strongly suspecting they are using some kind of broker plugin to hunt my stop. Thanks! {image}
There was a spike but not as big as yours
