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GoMarkets Discussion

  • #1,941
  • Apr 17, 2011 9:07pm Apr 17, 2011 9:07pm
Quoting charvo
Go Markets at least should send its customers an email OR post a reminder on their website about this kind of disgusting server down. It is more than one hour now. I cannot believe it. My EAs are suffering.
I am being affected by this downtime, I have open positions. I don't think you can expect gomarkets to tell you they expect a downtime. I hardly think they plan for it. I think they are feeling just as much pain as we are at the moment, system downtime's in any business are very painful.

scfx
The best indicator is price.
  • #1,942
  • Apr 17, 2011 9:09pm Apr 17, 2011 9:09pm
Yeah totally agree sf but would think therer would be some kind of back up in place.
Anyway not much i can do so of to enjoy the sun.
  • #1,943
  • Apr 17, 2011 9:09pm Apr 17, 2011 9:09pm
At least GoMarkets should send emails to its customers for restarts or emergency.
  • #1,944
  • Apr 17, 2011 9:17pm Apr 17, 2011 9:17pm
I have connection now.

**my Cable sell is unaffected, still in profit**
The best indicator is price.
  • #1,945
  • Apr 17, 2011 9:18pm Apr 17, 2011 9:18pm
Quoting sutters
Yeah totally agree sf but would think therer would be some kind of back up in place.
Anyway not much i can do so of to enjoy the sun.
Hi Guys,

We are back online now.
Sorry for that it seemed a firewall went into overdrive.
Any trade issues whatsoever and however small will be looked into so please call us or email [email protected]

Again I apologise and thanks for your understanding

Cheers
  • #1,946
  • Apr 17, 2011 9:35pm Apr 17, 2011 9:35pm
Just thought i'd let everyone know in case anyone is worried about this happening to them

I placed a limit order that was missed due the outage, the order would have been in profit had it been executed. I just spoke to them and they put on the order for me at my price straight away
  • #1,947
  • Apr 17, 2011 10:23pm Apr 17, 2011 10:23pm
After the server was down 30 minutes I again rang GoMarkets, they obtained a current price for me and gave me the option to manually close it for me (in profit). When the reconnection occurred it was in my Account History.

Unfortunately there are now quite a few incorrect candles on the chart. It seemed to have never got down to the price I was quoted, but in checking with Alpari UK, it certainly did!

So the moral of the storey: ring them up if you are concerned about a trade.
  • #1,948
  • Apr 17, 2011 10:58pm Apr 17, 2011 10:58pm
Quoting sutters
The restart time was changed awhile ago I dont recall how long to another time so it wouldnt interupt the asain session and then all of a sudden its been moved back not sure why Chris will no odubt be able to tell us.
Yeah 1 hour of outage gee i feel for you guys that run bots etc

Hi sutters,
You can look at the back history of the restart time change here, all three pages:
http://www.forexfactory.com/search.php?searchid=14090630&pp=30
Or look at Chris’s reply here:
http://www.forexfactory.com/showpost.php?p=4033038&postcount=1009
  • #1,949
  • Apr 17, 2011 11:04pm Apr 17, 2011 11:04pm
Hmm didn't know about phone support can help to close trades during downtime issues , will consider to call them once this happen again ASAP . Lost a bit due to this issue
Thanks for going up again !
  • #1,950
  • Apr 17, 2011 11:15pm Apr 17, 2011 11:15pm
Quoting HoangTuan
Hmm didn't know about phone support can help to close trades during downtime issues , will consider to call them once this happen again ASAP . Lost a bit due to this issue
Thanks for going up again !

Hoang,
You should have received a message from GO by now asking you to email and let them know how you were affected by the downtime and they will fix it.
  • #1,951
  • Apr 18, 2011 7:57pm Apr 18, 2011 7:57pm
Hi Guys,

I just wanted to let you all know that I am back in the Melbourne office now after my European excursion!

If you have any questions that perhaps I missed while away, please let me know and I will make sure they get answered straight away.

Thanks,
Chris
  • #1,952
  • Apr 18, 2011 10:11pm Apr 18, 2011 10:11pm
Quoting goldcourse
Chris,

Just a quick question......

Will I be getting the same maximum leverage i.e. 1:500 that I'm having in my Learner a/c when I open a standard account?

Thanking you in advance.

Vincent
Hi Chris,

Good to have you back. This was my question while you were away.
  • #1,953
  • Apr 18, 2011 11:44pm Apr 18, 2011 11:44pm
Quoting goldcourse
Hi Chris,

Good to have you back. This was my question while you were away.

Will I be getting the same maximum leverage i.e. 1:500 that I'm having in my Learner a/c when I open a standard account?
Hi,

Sorry to have missed it! Yes, we do give up to 500:1 leverage on standard accounts. All conditions are the same, except for the trade sizes available.

Thanks,
Chris
  • #1,954
  • Apr 19, 2011 2:11am Apr 19, 2011 2:11am
Quoting GoMarkets
Hi,

Sorry to have missed it! Yes, we do give up to 500:1 leverage on standard accounts. All conditions are the same, except for the trade sizes available.

Thanks,
Chris
Thanks
  • #1,955
  • Apr 23, 2011 10:56pm Apr 23, 2011 10:56pm
Hi, Chris.

Any news on offering several withdrawal options besides bankwires?
Amor Fati--F. Nietzsche
  • #1,956
  • Apr 26, 2011 5:16am Apr 26, 2011 5:16am
Hi,

Just happened that my TP should have been hit but didn't. Who knows how many times this happened before and I didn't notice. How do you explain this?
Here's the video link and a screenshot:

http://www.youtube.com/watch?v=zy0VYLK3jWM

Since I don't know what this is (bug or just plain ripoff), I'll be happy to remove the video (or edit the title/description to explain what happen) after I get an explanation.

http://www.freeimagehosting.net/uplo...97643156ac.png
  • #1,957
  • Apr 26, 2011 7:54am Apr 26, 2011 7:54am
Quoting hello2
Hi,

Just happened that my TP should have been hit but didn't. Who knows how many times this happened before and I didn't notice. How do you explain this?
Here's the video link and a screenshot:

http://www.youtube.com/watch?v=zy0VYLK3jWM

Since I don't know what this is (bug or just plain ripoff), I'll be happy to remove the video (or edit the title/description to explain what happen) after I get an explanation.

http://www.freeimagehosting.net/uplo...97643156ac.png...
your position was a sell and from what i could see you don't have the ask price on so if you didn't realize you need the ask price to fill your short the bid (sell) price is the line on the chart.... so it will drop to or below the TP line and won't fill as you need the buy to fall though.

ps you can't see the prices on the youtube vid sorta makes it useless.

cheers
  • #1,958
  • Apr 26, 2011 8:22am Apr 26, 2011 8:22am
i feel like a cheerleader for go or something. except, i'm not. not even close. i'm just a sensible person with a brain in my head who can reason and know to explore why i might be wrong before i go blaming everyone else...

mud sticks people so stop trying to fling it. do yourselves, and the rest of us, a favour and before you start making insinuations about a company why don't you first educate yourself on the extreme basics, which a lot of you simply do not do, and then you can come back as an informed and semi-educated individual and inform us of your findings and ask informed and semi-educated questions.

i'm still waiting on anyone to actually find something unscrupulous being done by gomarketsaus. it's all been whiner and complainers who simply don't know what they are even doing, and it's always been their own ignorance that has caught them out and never something go has ever done.

trading is no place for newbies, or newbie mentality. go away! it's very tiring seeing the same old garbage over and over.

the few times there have been issues on go's side they have been more than speedy in correcting the error. they have better customer service than some of you deserve. period!

people, when looking for what could be the problem could you do everyone a favour and first inspect the mirror to see if the issue is there?

hello2: i congratulate you on not knowing what you are doing, then coming here and showing everyone this. i also congratulate you on the effort you went in making a video that was not only unwatchable but also which a simple screenshot could have replaced and have been far superior, which strangely enough you also did.

Apocalypto is perfectly correct in his summary of what has occurred. unless the spread dropped to less than 1 pip at the same time as the low was being printed of the highlighted bars then you are still in a trade that hasn't hit it's TP. it's very simple stuff that you should already understand if you are going to put your money into the markets!

so how about you remove that video and picture?!
Congratulations ScalaFX for coming out of the closet!
  • #1,959
  • Apr 26, 2011 8:41am Apr 26, 2011 8:41am
Quoting hello2
Hi,

Just happened that my TP should have been hit but didn't. Who knows how many times this happened before and I didn't notice. How do you explain this?
Hi hello2 these sort of questions are better asked in this part of the forum, its for new traders, people are very helpfull there because they know you are a new trader. If you also read through this part of the forum you can learn alot.

http://www.forexfactory.com/forumdisplay.php?f=56
  • #1,960
  • Apr 26, 2011 10:17pm Apr 26, 2011 10:17pm
Quoting hello2
Hi,

Just happened that my TP should have been hit but didn't. Who knows how many times this happened before and I didn't notice. How do you explain this?
Here's the video link and a screenshot:

http://www.youtube.com/watch?v=zy0VYLK3jWM

Since I don't know what this is (bug or just plain ripoff), I'll be happy to remove the video (or edit the title/description to explain what happen) after I get an explanation.

http://www.freeimagehosting.net/uplo...97643156ac.png...
Hi,

I loaded up the screenshot just to double check the situation and it is as nubcake already mentioned - you had a short position and therefore needed the order to be filled on the ask side of the market, which means you would need to allow for the spread. Based on the low you have highlighted and the TP level you had a set, a spread of 0.7 pips or above at that time (which is normal) would have meant your order would not be executed.

As always, if there are trade enquiries, we encourage people to call/email in because they will be responded to more quickly and with accurate information than when posted on a forum and youtube.

I would also like to point out that your screenshot is of a demo account, so of course there is no rip-off taking place, and as an STP provider, even if it was live there is always a valid explanation.

As you have mentioned you will remove the video after getting the appropriate explanation, so I would appreciate you doing that.

Of course if you need any more assistance, or have any other questions about it please give us a call.

Thanks,
Chris
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