Hi Smart1, All good questions, and I'll answer them one by one : Close order and Open Order distinguishes between whether the order is to open a new position (Open Order) or to close an existing position (Close Order). That is correct. ...

FXCM Discussion

Hi Julian, Quoted spread cost may be higher, but we will work continuously with our liquidity providers to lower the spreads even further. Keep in mind that the improvements in execution I cited are for enhanced execution, and the benefits of ...

FXCM order placement change to "enhanced execution"

Hi hendzwoter, Welcome! Whether you trade with FXCM UK, FXCM Australia, FXCM South Africa, or FXCM Markets, they are all a part of the FXCM Group, which is a Leucadia company. We have multiple locations to better service local clients and offer ...

FXCM Discussion

Hi squidster, hamburger, and C-12, As the email mentioned, execution continues to be a top priority for FXCM and we are committed to providing you with high speed quality execution as well as transparent and competitive pricing. That’s why we now ...

FXCM Discussion

Hi hamburger, As the email mentioned, execution continues to be a top priority for FXCM and we are committed to providing you with high speed quality execution as well as transparent and competitive pricing. That’s why we now offer enhanced ...

FXCM order placement change to "enhanced execution"

Hi Mikle, The minimum initial deposit for opening an account with FXCM UK is 300ccy of the currency denomination of your account. For other entities such as Australia, South Africa, or Markets the minimum deposit is as low as 50ccy since the margin ...

FXCM Discussion

Hi Role, Welcome! Forex Factory tends to have a friendly crowd and you will find many knowledgeable traders here to help you on your trading journey. FXCM's trading hours vary by product. For forex, trading opens on Sundays between 5:00 PM NY time ...

FXCM Discussion

Hi fibo, That's our goal, to provide you with the best execution and services possible. You can find stats for positive/negative slippage, execution speed, and historical and effective spreads updated regularly on our website url . As per the ...

FXCM Discussion

Hi Pete, Welcome to the thread, and good to hear the team has been able to provide quick support for you. Let me know if there's ever anything I can do to help. Jason

FXCM Discussion

Hi Upwave, I sent a follow up message. Any details would be greatly appreciated so we can investigate what happened on our side to improve service. Thanks, Jason

FXCM Discussion

Hi Upwave, I'm very sorry to hear this. FXCM is well known for our customer support, and I would like to investigate what happened so it doesn't happen again. I will reach out via private message for details. Jason

FXCM Discussion

Hi USD-Bear, Thanks for trading with FXCM, and I'm happy to know you are very content with our services. Regarding the updates to the terms and conditions, the FCA allows investment firms to hold a small proportion of client funds in fixed deposits. ...

FXCM Discussion

Hi samkar, Welcome to the thread. We had the same question come up a few weeks ago url . The prices (spreads) in the Market Watch window of the MT4 platform are the prices which you will trade on. The reason why the prices in the Market Watch ...

FXCM Discussion

Hi fibo, I checked my spam folder, and nothing there unfortunately either. Jason

FXCM Discussion

Hi fibo, I'm not seeing any incoming email that would appear to be coming from you. Can you log on to our live chat so we can check on it in real time url Jason

FXCM Discussion

Hi fibo, That is the correct email. I'm going to send you a private message to ask for details on the email address you are sending it from so we can investigate if there's a problem with emails coming through. I see now you're a new member which ...

FXCM Discussion

Hi FXBarbarian, I was able to get more detailed information from our support team on the pricing for NinjaTrader accounts. New NinjaTrader accounts with FXCM have no pip-mark up added to the spread. That is why there is no longer information ...

FXCM Discussion

I will be out of the office until Monday, August 13 and will respond to your posts and private messages when I return. For immediate assistance, you can contact our 24-hour live customer support. Cheers, Jason

FXCM Discussion

Hi Krypt0n1te, Yes it will! From recent updates I have received, we are getting closer to an initial release for iOS and Android for trading notifications which would include market orders, conditional orders, and margin calls. Thanks for your ...

FXCM Discussion

Hi pooh123, FXCM releases this data every month in our monthly metrics press release. As of our latest release for June 2018, FXCM had 109,225 active accounts. The full report can be found here. Jason

FXCM Discussion