Hi Nivad, Active trader accounts at FXCM pay a reduced spread and commission. Pricing for regular standard accounts is all-inclusive, meaning you only pay the spread since FXCM's compensation is included in the spread. I did a quick search and did ...

FXCM Discussion

Thanks sam. I got your email. The support team will review the details and be in contact with you. Jason

FXCM Discussion

Hi rob, It is possible for trades to be closed before a stop loss is touched if a margin call occurs before the stop loss level. We're always happy to review trades via a trade audit if this is not the case and you think there was an error in ...

FXCM Discussion

Hi sam, Thanks for the post, and I'm always happy to help. I checked my chart and I'm seeing the low price as 1.31085 on the candlestick for standard account pricing. I don't have all the details on your account, but the one thing I can think of is ...

FXCM Discussion

Hi raaammy, Thanks for bringing this to my attention and my apologies that our customer support team was not more helpful. It is certainly not the experience we want you to have, and I'm going to bring it to the attention of our management team. ...

FXCM Discussion

Hi rachsign, Feel free to post any questions in the FXCM Discussions thread if you have any questions about FXCM we can help with. Jason

broker for newbie

Hi raaammy, Yes, UK clients can invest funds held in a SIPP into a trading account with FXCM. If you're interested in setting it up, our support team can send you more information by email on SIPP providers that work with FXCM and any other ...

FXCM Discussion

Here's where you can find the margin requirements for accounts opened with Friedberg Direct powered by FXCM technology url . In Canada, the Investment Industry Regulatory Organization of Canada (IIROC) is the self-regulatory organization that sets ...

FXCM Discussion

Hi 4xNewGuy, Maybe you are thinking of another broker. FXCM has never had that rule. Your trade will remain open unless your account runs out of margin, a conditional order is created to close the trade, or if you close it yourself. Jason

Brokers for Canadians?

Hi PipMeUp, That's an interesting question . It would require more analysis from our side which I don't have at the moment. But just thinking about this myself, it would depend on market conditions at the time and possibly the ...

Trading Myths and Some Forex Math

Hi Redbaron, No, there's no truth to it. Your trade will remain open unless your account runs out of margin, a conditional order is created to close the trade, or if you close it yourself. Jason

FXCM Discussion

Hi Rob, The chart layout will be saved on your hard drive if you look for the folder directory Candleworks > FXTS2 > Layouts. If you're concerned about losing this file due to uninstalling the platform or it being removed from your computer for any ...

FXCM Discussion

Hi Koshi, We have mentioned in the past that we plan to release the MT5 platform, but I don't have a timeframe for when it may be released. Jason

FXCM Discussion

Hi DemoForever, A limit and limit entry order will only execute at the requested price or better and cannot receive negative slippage. FXCM regularly releases execution data on positive/negative slippage so you can judge our execution. Here's the ...

Trading Myths and Some Forex Math

Hi rob, In the TS2 platform, the tick volume indicator can be found by right clicking anywhere over the chart and selecting Show Tick Volume from the middle of the menu. Here's a screenshot where I circled the location in green image To view tick ...

FXCM Discussion

Hi pdivner, Welcome to the forum! I see you contacted the support team and a trade audit has been opened to review your trades. Our support team will contact you as quickly as possible with the results of the review you have requested. Also please ...

FXCM Discussion

Hi radical, Take a look at the latest slippage stats from our website below which displays the percentage of orders experiencing negative slippage based on order size. image The order size is calculated per the notional value of the order and ...

FXCM Discussion

Hi turnip, Here are the instructions for accessing the index charts in both NinjaTrader 7 and NinjaTrader 8 To add indices to NT7 go to tools > instrument manager and in the available master instruments put in the name of the index such as GER30. ...

FXCM Discussion

Hi Elovv, Under the Common Reporting Standard (CRS), we are obliged to report our client's investment income on an annual basis to our local tax authority. The CRS seeks to establish the tax residency of customers. Under the CRS, financial ...

FXCM Discussion

Hi JohnLancs, Sure, can you send me an email at jrogers[at]fxcm.com and I can have our support team send you details. Thanks, Jason

FXCM Discussion