From: xxx
Date: Thu, Apr 30, 2020 at 3:50 PM
Subject: Re: Re: Re: Re: XM
To: xxx, Support Team <support@xm.com>


Hi xxx,

I did not have any trade, hence I can not have the prices, and that is why I have been asking for the fifth time now, and counting.

Can you help to liaise with Support on below request?


On Thu, Apr 30, 2020 at 3:43 PM Support Team <support@xm.com> wrote:

    Dear Valued Client,

    We thank you for choosing XM as your trusted broker.

    Regarding your concern, as we can see you have no trading history. There was no instruments closed automatically for you.

    Please note for future reference you need to keep an eye for the expiration date of the future instruments you are interested in and close them yourself before the expiration the contract to avoid them closing automatically by the system. 

    Should you have any further questions, please do not hesitate to contact us.

    Wishing you a great day and successful trading!



    On Thu, 30 Apr 2020 08:38:20 +0800, xxx wrote:

        Hi team,


        This is the forth time I am requesting the same information, I will try my best to clarify again.

        If it is still unclear, please kindly cross check with a subject matter expert on Futures and call me at +6016 xxxx.


        Since trades are closed automatically on expiration day, and expired symbols are longer available on the MT4 platform.
        I am requesting the price of expired symbols  (see below) on the day of their respective expiration, that trades closed by those prices automatically.


            OIL-May20

            OIL-APR20

            OIL-MAR20

            BRENT-JUN20

            BRENT-MAY20

            BRENT-APR20



        On Thu, Apr 30, 2020 at 12:20 AM Support Team <support@xm.com> wrote:

            Dear Valued Client,

            We thank you for choosing XM as your trusted broker.

            I would kindly ask you to clarify your concern.

            Should you have any further questions, please do not hesitate to contact us.

            Wishing you a great day and successful trading!

            Kind regards,


            On Wed, 29 Apr 2020 21:13:33 +0800, xxx wrote:

                WTI Oil Futures and Brent Futures for last 3 months. 


                On Wed, Apr 29, 2020 at 9:06 PM Support Team <support@xm.com> wrote:

                    Dear Valued Client,

                    We thank you for choosing XM as your trusted broker.

                    Regarding your concern, please clarify for which exact instruments do you wish to know the price on the expiration date. 

                    Should you have any further questions, please do not hesitate to contact us.

                    Wishing you a great day and successful trading!



                    On Wed, 29 Apr 2020 20:42:55 +0800, xxx wrote:

                        Hello, 


                        That is not what I am asking for.


                        I would like to know the price of expired contracts on the day of their expiration. 


                        On Wed, Apr 29, 2020 at 7:40 PM Support Team <support@xm.com> wrote:

                            Dear Valued Client,

                            We thank you for choosing XM as your trusted broker.

                            Regarding your concern, please note that you can find all dates and relevant information by following the link below.

                            Please kindly click on "CALENDAR", on the top right of the instruments table.

                            Should you have any further questions, please do not hesitate to contact us.

                            Wishing you a great day and successful trading!



                            On Wed, 29 Apr 2020 17:22:02 +0800, xxx wrote:

                                Thank you for your response.

                                As the symbols for expired contracts (May, April, March etc etc) are not in MT4 anymore, is there anywhere I can check the price of the expiration day?


                                On Wed, Apr 29, 2020 at 4:50 PM Support Team <support@xm.com> wrote:

                                    Dear Valued Client,

                                    We thank you for choosing XM as your trusted broker.

                                    Regarding your concern,

                                    on expiration day the trade is closed automatically.

                                    Should you have any further questions, please do not hesitate to contact us.

                                    Wishing you a great day and successful trading!



                                    On Wed, 29 Apr 2020 14:43:31 +0800, xxx wrote:

                                        Hi,


                                        What happens to Futures CFDs if they are not closed by expiry date?

                                    -- 

                                    Support Team